Housekeeping Manager

SUMMARY:
4* Hotel at Cape Town Airport is looking for an experienced Housekeeping Manager.
 
You will be successful in this role if you have the ability to assist with the planning and coordination of the activities of the housekeeping & laundry teams by ensuring that operating procedures and standards are met. The role requires high levels of attention to detail, a leader, team player and the focus on exceeding the guests’ expectations.
 

POSITION INFO:
Duties:
 
Provide oversight and guidance to the housekeeping team
Daily handovers and briefings with housekeeping team
Ensure hotel public areas are maintained and look impeccable
Daily maintenance reporting and following up
Staff rostering and leave planning
Plans, prepares and executes on-going training initiatives for the housekeeping team
Monitor and control inventories for operating equipment, linen, stationary, guest supplies, cleaning supplies and uniforms to ensure par stocks are maintained and costs are controlled
 
Requirements:
 
Matric or Grade 12
Tertiary qualification in Housekeeping Management
Minimum of 3 years’ experience in all aspects of Housekeeping & Onsite Laundry Management in a large, multi-use facility required, with at least 2 years of supervisory experience.
Working knowledge of rooms management systems.
Advanced knowledge of Housekeeping & Laundry process and procedures.
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
Protel or Opera property management experience beneficial.
Exceptional organisational and leadership skills.
Ability to work accurately under pressure and have excellent time management skills.
Strategic planning, problem resolution, adaptability, training and compiling SOP’s and general management expertise.
Ability to motivate, use initiative and positively influence people.
Team player and guest service driven with a positive attitude.
Challenge and influence staff to improve service level and operational standards.