Housekeeping Supervisor

SUMMARY:
Attention to detail, and the ability to lead teams within a fast-paced hospitality environment.

POSITION INFO:

Exceptional guest experiences are built on the details guests may never see, but always feel.

At The President Hotel, immaculate rooms, beautifully maintained public areas, and seamless housekeeping operations are central to delivering the level of comfort expected from a hotel on a journey toward luxury.

With its iconic oceanfront setting and reputation as one of Cape Town’s most loved hotels, The President Hotel operates a large, high-volume housekeeping operation supporting 349 rooms, suites, apartments, and extensive guest facilities. Maintaining these standards requires strong supervision, structure, and attention to detail on every shift.

The Housekeeping Supervisor plays a critical leadership role within the department, ensuring that guest rooms and public areas consistently meet the hotel’s standards for cleanliness, presentation, and readiness. This role supports the Housekeeping Manager in coordinating room attendants, monitoring quality, and ensuring operational efficiency throughout daily housekeeping operations.

You will feel right at home in this role if you bring proven hotel housekeeping experience, strong attention to detail, and the ability to lead teams within a fast-paced hospitality environment.

Minimum Requirements

• Matric Certificate (Grade 12)
• Minimum 2–3 years’ experience within a hotel housekeeping department as a Housekeeping Supervisor
• Experience working within a 4 or 5-star hotel environment preferred
• Strong knowledge of housekeeping standards and cleaning procedures
• Good organisational and team coordination skills
• Ability to work shifts, weekends, and public holidays
• Professional presentation and attention to detail
• CV must be fully updated prior to submission

Key Responsibilities

Housekeeping Operations & Supervision
Supervise room attendants and housekeeping staff during daily operations. Allocate room assignments, monitor progress, and ensure all guest rooms are cleaned, inspected, and ready according to hotel standards.

Quality Control & Room Inspections
Conduct detailed room inspections to ensure cleanliness, presentation, and equipment functionality meet hotel expectations. Address any issues immediately to maintain guest satisfaction.

Guest Room Readiness
Coordinate closely with Front Office to manage arrivals, departures, early check-ins, and late check-outs. Ensure rooms are prepared efficiently to support smooth guest flow.

Team Leadership & Support
Provide guidance, training, and support to housekeeping team members. Maintain discipline, productivity, and professionalism throughout the department.

Public Area Standards
Monitor cleanliness and presentation of corridors, service areas, and public spaces to ensure a consistently high standard throughout the property.

Inventory & Supplies
Assist with stock control of cleaning supplies, linen, and housekeeping equipment. Ensure trolleys and storage areas remain organised and well stocked.

Compliance & Safety
Ensure adherence to hygiene, safety, and housekeeping procedures. Maintain proper reporting and communication with the Housekeeping Manager.

Key Skills & Attributes

• Strong attention to detail and quality standards
• Leadership and team coordination ability
• Organised and efficient under pressure
• Professional communication and guest awareness
• Reliable and disciplined work ethic
• Strong understanding of hotel housekeeping operations

Why Work With Us

• Be part of a hotel committed to sincere, memorable hospitality
• Work within a structured, high-volume housekeeping environment
• Contribute to the hotel’s journey toward luxury
• Opportunity to grow within a leading Cape Town hotel
• Competitive salary and employee benefits

Recruitment aligns with the company’s Employment Equity Plan.

Join a team where attention to detail, pride in presentation, and teamwork help create the comfort and cleanliness that define Cape Town’s most loved hotel.