Hotel Travel Desk Agent/Concierge

SUMMARY:
Airport transfers, shuttle services, tours, excursions, car hire and restaurant bookings

POSITION INFO:

Because every memorable hotel stay includes experiences beyond the lobby.

At The President Hotel, exceptional guest service extends beyond our hotel doors. Our Hotel Travel Desk plays a vital role in creating memorable guest experiences by assisting with transport, tours, excursions, and personalised travel arrangements throughout Cape Town.

As we continue our journey toward luxury, we are seeking an experienced Hotel Travel Desk Agent/Concierge who understands service excellence, attention to detail, and personalised guest engagement within a professional hotel environment.

This role is ideal for a hospitality professional with hotel front office, hotel concierge, or hotel travel desk experience, strong destination knowledge, and the ability to manage travel bookings in a fast-paced hotel environment.

Minimum Requirements

• Matric or equivalent qualification
• Minimum 2 years’ experience in a hotel travel desk, hotel concierge, or hotel front office role
• Strong knowledge of Cape Town attractions, tours, and transport logistics
• Experience working in a 4-star or 5-star hotel environment
• Excellent communication skills; well-spoken and guest-focused
• Strong organisational and administrative abilities
• Computer literate, including Microsoft Office and hotel systems
• Professional presentation and grooming
• CV must be 100% updated before submission

What You’ll Be Doing

• Assisting hotel guests with airport transfers, shuttle services, tours, excursions, car hire, and local travel arrangements
• Liaising with trusted tour operators, transport providers, and suppliers to ensure seamless hotel guest experiences
• Providing accurate destination advice, recommendations, and tailored itineraries for hotel guests
• Managing bookings, confirmations, amendments, and cancellations efficiently
• Handling hotel guest enquiries via email, telephone, and in person in a professional and welcoming manner
• Ensuring all travel bookings are accurately captured and communicated to relevant hotel departments
• Maintaining clear records, reports, and daily handovers
• Resolving hotel guest concerns promptly and professionally
• Delivering personalised service that enhances the overall hotel guest experience
• Supporting the Front Office and Concierge team where required to ensure smooth hotel operations

Key Skills & Attributes

• Strong hotel guest service orientation
• Confident communicator with excellent interpersonal skills
• Detail-oriented with strong follow-up ability
• Able to multitask and work under pressure in a busy hotel environment
• Professional presentation and grooming
• Team player with a positive attitude

Why Join The President Hotel

• Be part of a hotel team that genuinely cares about guest experience
• Work in a high-volume, professional hotel environment
• Play a key role in our journey toward luxury
• Engage with a diverse international hotel guest base
• Competitive salary, company contribution to medical and pension and great team culture