Hotel Sales Executive

SUMMARY:

Key Areas of Responsibility

• Generate maximum revenue potential from Key Accounts, Prospecting Accounts and New Business.
• Actively source new business opportunities through cold calling, networking and referrals.
• Collaborate with the Marketing Team and attend and represent the hotel at various trade shows, workshops and presentation/training sessions.
• Schedule and conduct sales calls, client meetings, virtual presentations, site inspections and educational visits.
• Maintain and grow existing accounts in terms of revenue.
• Create awareness of the products by way of virtual presentations to potential clients.
• Update and manage client profiles on Infor, SCS and Dineplan.
• Generate and tailor quotations to client requirements and upsell packages to include all aspects of the business, including Conferencing & Events, event spaces, restaurants and the Spa.
• Collaborate with Banqueting and relevant departments to ensure the smooth execution of events.
• Follow up after events to ensure client satisfaction and encourage repeat business.
• Work closely with the General Manager on unit-based promotions and initiatives.
• Monitor booking trends and suggest promotions and special offers to mitigate “valley periods”.
• Attend and contribute to internal meetings, operational meetings and budget meetings.

• Restaurant
• Banqueting
• Conferencing
• Event space
• Spa

POSITION INFO:

Requirements and Qualifications

• Matric certificate – Grade 12
• Sales diploma / degree
• Hospitality or Tourism diploma / degree
• Knowledge of Infor/SCS and Dineplan advantageous
• At least 5 years’ experience in a sales role
• At least 2 years’ experience in the hospitality industry
• Excellent negotiation skills
• Must have a valid driver’s license and must have own car
• Must have a valid passport and be able to travel locally, regionally or internationally as required
• Must be able to work with all market segments

Expectations

• Ensure all correspondence is professional, accurate and timely.
• Maintain detailed records of leads, calls, site inspections and events.
• Prepare weekly and monthly reports to track and record revenue and progress.
• Set clear sales objectives and provide support where necessary.
• Develop and maintain good relationships with various internal stakeholders.
• Host and organise incoming and outgoing educational visits as well as site inspections.
• Support and assist with ad hoc projects.
• Liaise with the General Manager on a frequent basis and provide sales support with unit-based promotions and initiatives.