Hotel Receptionist

SUMMARY:
Hospitality Hire is seeking an experienced Hotel Receptionist for a busy and well-established hotel. This role is ideal for a confident and professional hospitality individual who enjoys guest interaction, thrives in a fast-paced environment, and understands the importance of delivering efficient and polished service at every stage of the guest journey.
We are looking for someone with strong hotel reception experience, excellent communication skills, and the ability to confidently manage front desk operations within a busy hotel environment.

POSITION INFO:

Minimum Requirements

• Matric or equivalent qualification
• Hotel school qualification
• Minimum 2 years’ experience as a Hotel Receptionist within a busy hotel environment
• Previous experience within a 4 or 5-star hotel preferred
• Strong guest service and communication skills
• Professional appearance and well-spoken manner
• Ability to work shifts, weekends and public holidays
• Strong administrative and multitasking abilities
• Computer literate with hotel system experience
• OPERA PMS experience will secure
• South African ID

• Welcome guests professionally and create a positive first impression
• Manage guest check-ins and check-outs efficiently
• Handle guest queries, requests and complaints professionally
• Ensure smooth daily front office operations during busy periods

• Assist with reservations, amendments and room allocations
• Maintain accurate guest information and billing details
• Process payments and daily reception administration
• Communicate effectively with Housekeeping and other departments

• Maintain professional front office presentation and service standards
• Ensure guest satisfaction throughout the guest journey
• Follow hotel procedures and operational requirements accurately
• Support the Front Office team in delivering excellent guest experiences

Why Apply

• Join a professional and fast-paced hospitality environment
• Opportunity to grow within Front Office operations
• Work with an experienced and supportive hospitality team
• Exposure to a busy hotel operation
• Competitive salary and career growth opportunities