Hotel Receptionist

SUMMARY:
Cape Town – Southern Suburbs:  Join the team of an iconic, luxury hotel renowned for its refined service, elegant setting, and exceptional guest experience. This established property in the Cape Town Southern Suburbs is seeking a polished and professional Receptionist to become part of its dynamic front office team.

POSITION INFO:
Purpose of the Role: To provide professional front office service to local and international guests, manage daily operations, and ensure accurate revenue balancing while delivering an exceptional guest experience.

Key Responsibilities Include but Are Not Limited To:

• Handling email requests in a professional and efficient manner
• Responding to guest enquiries courteously and effectively
• Managing guest check-ins and check-outs
• Operating the switchboard and directing calls appropriately
• Managing restaurant bookings and hotel reservations
• Operating the hotel’s Property Management System (OPERA Cloud)
• Managing guest accounts and ensuring accurate billing
• Performing daily pit checks during each shift
• Resolving guest complaints promptly and professionally
• Maintaining full knowledge of room categories and property layout
• Maintaining knowledge of all hotel offerings and services
• Liaising effectively between departments to ensure seamless service delivery
• Assisting with balancing the daily revenue report

• Post-matric hotel school qualification advantageous
• At least 2 years’ experience within a five-star establishment
• Computer literate & and operating OPERA Cloud Property Management System
• Excellent communication skills
• Strong numeracy skills
• High level of English proficiency
• Motivated, enthusiastic and energetic
• Team player with a positive attitude
• Willingness to work shifts
• Ability to work under pressure
• Own transport
• Must reside in or near the Cape Town Southern Suburbs at commencement of employment

• Market-related salary, taxable medical aid allowance and pension fund contribution
• Shift-based position, including weekends and public holidays