SUMMARY:
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POSITION INFO:
The Waiter at The Silo Hotel is professional and friendly with a good knowledge of food, wine, service and a passion for serving people. This position requires constant interaction with our guests to ensure that they have a personal and memorable experience at our bar and restaurants, while adhering to The Royal Portfolio’s Purpose, which is “To give guests a complete experience and a perfect stay”.
MAIN DUTIES & RESPONSIBILITIES
- To ensure a superior, friendly and personalised guest service and experience
- Demonstrate a thorough knowledge of food and beverage products
- Interact with customers and to take orders
- Assess customers’ needs and preferences and make recommendations
- Provide guidance to guests on hotel activities, dining options and general hotel and Cape Town information
- Ability to sell or influence others for up selling and suggestive selling
- Maintain a clean working area by sweeping, vacuuming and dusting
- Collect payment and balance all receipts
- Prepare inventory or purchase requisitions as needed to replenish supplies
- To embody and live The Royal Portfolio’s Purpose & Values
REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS
- Have excellent English communication skills (written and verbal). Other languages are advantageous
- Have display positive interpersonal skills
- Have willingness and a passion to serve
- Minimum 2 years bartending/waitering experience required in a Upmarket Bar or Luxury Property
- Experience in handling Point of sale (POS) terminals and Stock & Inventory management software
- Ability to stay calm under pressure
- Top knowledge of The Silo and of Cape Town and surrounding areas
- Ability to work long hours, day and night, including weekends and holidays
- Proven job reliability, diligence, dedication and attention to detail
- A passion to learn, teach and drive improvement in fellow employees
- International experience in a similar environment and travelling experience will be advantageous
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
