Hotel Receptionist

SUMMARY:
Hotel-trained Front Desk Agent delivering professional guest service using OPERA PMS.

POSITION INFO:

At The President Hotel, exceptional guest service begins the moment a guest arrives and continues until long after departure. Our Front Office team plays a vital role in shaping first and lasting impressions through warm, polished, and attentive service within a large, high-volume hotel operation.

As we continue our journey toward luxury, we are seeking a hotel-trained Receptionist / Front Desk Agent with proven front office experience in a 4 or 5-star hotel environment, strong operational accuracy, and confident guest engagement skills.

This role suits a hospitality professional who understands structured hotel operations, system-driven workflows, and the importance of service consistency across every shift.

Minimum Requirements

• Matric Certificate (Grade 12)
• Minimum 2–3 years’ experience in a hotel front office or receptionist role
• Hands-on OPERA PMS experience within a hotel environment
• Experience working in a 4 or 5-star hotel
• Strong computer literacy, including OPERA PMS and Microsoft Office
• Excellent verbal and written communication skills
• High attention to detail and administrative accuracy
• Well-groomed with professional presentation
• Guest-service driven within a structured hotel setting
• Ability to work shifts, weekends, and public holidays
• CV must be fully updated prior to submission

Key Responsibilities

Guest Engagement & Service Excellence

• Deliver a professional, warm welcome aligned with hotel brand standards
• Maintain a confident and attentive presence at the front desk
• Engage guests proactively while managing operational priorities
• Maintain awareness of arrivals, departures, VIPs, room status, and daily activities
• Uphold grooming, service, and presentation standards at all times

Arrivals & Departures

• Process check-ins and check-outs accurately using OPERA PMS
• Review due-outs and ensure billing accuracy prior to departure
• Liaise closely with Housekeeping regarding room readiness and movements
• Coordinate departure procedures and guest billing
• Process payments, refunds, and billing adjustments accurately

Daily Operations & Shift Procedures

• Receive and action detailed shift handovers
• Review trace reports, credit limit reports, and pending items
• Process direct billing, manual charges, and refunds
• Update Housekeeping on extensions, early arrivals, and special requests
• Maintain a neat, organised, and professional front desk environment
• Complete all required reports, audits, and operational checks per shift

Team Communication & Handover

• Attend daily briefings and communicate key operational updates
• Maintain accurate handover notes and follow up on outstanding items
• Ensure guest profiles and registration documentation are completed and filed
• Close accounts and cancel pre-authorisations post-departure

Cashiering & Compliance

• Perform cashier audits and maintain transactional accuracy
• Adhere strictly to hotel policies, procedures, and data protection standards
• Maintain confidentiality and operational compliance at all times

Key Skills & Attributes

• Hotel-trained, guest-focused service style
• Strong attention to detail and operational accuracy
• Professional verbal and written communication
• Strong time management and prioritisation
• Calm, organised, and composed in a busy hotel environment
• Team-oriented with a positive and professional attitude

Why Work With Us

• Be part of a hotel committed to sincere, memorable hospitality
• Work within a professional and structured Front Office team
• Opportunity to grow within a luxury-focused hotel environment
• Exposure to a diverse international guest profile
• Competitive salary and employee benefits

Recruitment is aligned with the company’s Employment Equity Plan.
If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.