Hotel Receptionist / Relief Night Audit

SUMMARY:
HOTEL RECEPTIONIST / RELIEF NIGHT AUDITOR: 5-STAR HOTEL

Cape Town – Southern Suburbs:  An iconic luxury hotel in the Cape Town Southern Suburbs is seeking a detail-oriented and service-driven Receptionist / Relief Night Auditor to join its professional team. This role offers the opportunity to work within a prestigious property known for its high standards, international clientele, and commitment to service excellence.

POSITION INFO:
Purpose of the Role: To deliver professional front office service to local and international guests while supporting night audit functions, including accurate revenue balancing and reporting.

Key Responsibilities Include but Are Not Limited To:

• Handling guest check-ins and check-outs efficiently
• Managing email requests and guest enquiries professionally
• Operating the switchboard and directing calls
• Managing restaurant bookings and hotel reservations
• Operating OPERA Cloud Property Management System
• Managing guest accounts and ensuring billing accuracy
• Resolving guest complaints effectively
• Performing daily pit checks during shifts
• Assisting with balancing daily revenue reports
• Performing night audit duties when required, including reconciliation of accounts
• Ensuring accurate financial reporting and end-of-day procedures
• Maintaining full knowledge of room categories, property layout, and hotel offerings
• Liaising effectively between departments to ensure operational flow

• Grade 12 with a post-matric hotel school qualification advantageous
• At least 2 years’ experience within a five-star establishment
• Previous night audit experience advantageous
• Computer literate & and proficient in Operating OPERA CPMS (or similar)
• Strong numeracy and reconciliation skills
• Excellent communication skills
• High level of English proficiency
• Motivated, reliable and detail-oriented
• Team player with a positive attitude
• Willingness to work shifts, including night shifts
• Ability to work under pressure
• Own transport
• Must reside in or near the Cape Town Southern Suburbs at commencement of employment

• Market-related salary, taxable medical aid allowance and pension fund contribution
• Shift-based position, including weekends and public holidays