Hotel Manager

SUMMARY:
Our client in the Hospitality is seeking to employ a Hotel Manager to join their team based in Graaff - Reinet.

Exciting Opportunity:
Join a dynamic and forward-thinking team where your skills will make an immediate impact and your career can thrive.

POSITION INFO:
Requirements: 

• Bachelor’s degree or diploma in Hospitality Management or related field.
• 7–10 years of hospitality experience with at least 3 years in a senior management role (Hotel Manager, Operations Manager, or equivalent).
• Strong track record in boutique, luxury, or high-end properties.
• Familiarity with property management systems (e.g., Opera, Micros, or similar PMS/POS).
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Provide day-to-day leadership across all operational departments to ensure seamless hotel operations.
• Guide HODs in setting and achieving departmental goals aligned with the overall business strategy.
• Ensure service standards, guest care, and operational procedures are implemented consistently across all departments.
• Monitor daily operations, anticipate potential issues, and ensure proactive problem-solving to uphold guest satisfaction.
• Serve as Acting General Manager in the absence of the Managing Director.
• Comply with all applicable South African hospitality and labour laws.
• Ensure all staff are trained on, and adhere to, health and safety practices.
• Safeguard confidential guest and staff information in line with privacy regulations.

• Work with the Finance Director to prepare, monitor, and manage budgets and forecasts.
• Review departmental performance monthly and provide clear direction to ensure financial targets are met.
• Approve departmental budgets and manage expenditure in line with financial objectives.
• Maximise room revenue and yield through effective rate management, upselling, and occupancy strategies.
• Implement strict cost control measures across all operating areas, including payroll, purchasing, and inventory.

• Oversee the delivery of a premium, personalised guest experience in all areas of the hotel.
• Monitor and respond to guest feedback through surveys, online platforms, and direct interaction.
• Ensure swift resolution of guest complaints and service recovery in line with brand values.
• Champion a culture of hospitality excellence and continuous improvement across all teams.
• Build and maintain strong guest relationships, engaging personally with VIPs and regular guests.
• Represent the hotel at community, tourism, and media events as required to strengthen brand visibility.
• Ensure SOPs are implemented, documented, and adhered to across all departments.
• Conduct regular inspections of guest rooms, public areas, food outlets, and back-of-house to maintain quality.
• Review quality performance metrics and identify improvement opportunities.
• Take proactive steps to ensure service consistency and operational excellence.

• Lead and motivate HODs to deliver departmental objectives and service excellence.
• Conduct regular one-on-one check-ins, performance reviews, and development planning for HODs.
• Promote succession planning and training to develop future leaders within the hotel.
• Foster a positive workplace culture based on respect, accountability, teamwork, and recognition.
• Collaborate with HR to ensure fair labour practices, compliance, and staff well-being.
• Ensure guest-facing areas reflect the boutique luxury positioning of the hotel.
• Monitor cleanliness, presentation, and safety standards throughout the property.