Hotel IT Technician

SUMMARY:
Hotel IT Technician - 4★ Hotel | Bantry Bay, Cape Town

Hospitality Hire SA is recruiting on behalf of our client, a prestigious 4★ hotel in Bantry Bay, Cape Town, that is on an exciting journey to greatness!

POSITION INFO:
Their purpose is simple yet powerful: to create and inspire memorable experiences.
Their vision: to become Cape Town’s most loved hotel.
We’re seeking a skilled Hotel IT Technician to join their Facilities & Operations team and ensure seamless IT operations across the property. If you live and breathe these values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - this opportunity is for you.

Key Responsibilities

• Provide day-to-day technical support to all hotel departments, including front office, F&B, and back-office systems.
• Troubleshoot hardware, software, and network issues, ensuring minimal downtime.
• Assist with the setup and maintenance of computers, printers, and other IT equipment.

• Monitor, maintain, and update network infrastructure, Wi-Fi, and server systems.
• Install, configure, and upgrade software applications as required.
• Assist in backup and recovery processes to safeguard hotel data.

• Provide support for Opera or any other hotel management software (PMS).
• Troubleshoot PMS-related issues and assist users across departments.
• Support integration of PMS with POS, F&B, and other hotel systems.

• Ensure IT systems are secure and compliant with data protection and company policies.
• Monitor antivirus, firewall, and cybersecurity protocols.
• Report any IT security risks or breaches to management.

• Assist with IT-related projects, upgrades, and new system implementations.
• Support the integration of new technologies to improve operational efficiency.
• Coordinate with external vendors for specialized IT support and maintenance.

• Provide guidance to hotel staff on IT systems, software, and best practices.
• Maintain accurate records of IT incidents, solutions, and system configurations.
• Develop basic user manuals and training materials where required.

Qualifications & Education Requirements

• National Diploma or equivalent in Information Technology, Computer Science, or related field.
• Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous.

Experience

• Minimum 2–3 years in IT support, preferably within the hospitality or commercial environment.
• Experience with Opera or any other hotel management software (PMS) is essential.
• Experience with network administration, system troubleshooting, and user support.

Preferred Skills

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Knowledge of Windows and macOS environments, networking, and common hotel POS systems.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to timely problem resolution.

⚠️ Important Application Notes

• Must hold a valid South African ID.
• Only candidates with relevant experience will be shortlisted.
• Ensure your CV is 100% updated.
• All applicants will attend a virtual introduction interview.