Hotel Human Resources Manager

SUMMARY:
Lead all HR functions including recruitment, onboarding, training, performance management, successio

POSITION INFO:

“Inspire People. Grow Potential. Shape a Culture of Excellence.”

At The President Hotel, we believe that our people are the heart of every memorable guest experience. As we continue our exciting journey of growth and transformation, we are looking for a passionate and professional Human Resources Manager to help shape our culture, support our teams, and drive our purpose of creating and inspiring memorable experiences.

Our vision is clear to become Cape Town’s most loved hotel and our values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity guide every decision we make.

About the Role

The Human Resources Manager will play a key leadership role within the hotel, supporting the Director of Human Resources and General Manager in delivering a world-class people strategy. You will oversee the day-to-day HR operations, ensuring that every policy, process, and interaction supports a positive, inclusive, and high-performance workplace.

This position blends strategic partnership with hands-on HR management — ideal for someone who loves being close to their people, engaging across departments, and helping every team member thrive.

Key Responsibilities

• Support the Director of Human Resources in implementing the hotel’s overall HR strategy.
• Manage the daily HR operations including recruitment, onboarding, performance management, and employee relations.
• Ensure full compliance with labour legislation and company policies.
• Partner with department heads to support training, development, and succession planning initiatives.
• Foster a culture of recognition, engagement, and open communication.
• Lead employee wellness and motivation programs that align with the hotel’s Purpose, Vision, and Values (PVV).
• Maintain accurate HR records, reporting, and data for compliance and decision-making.
• Act as a trusted advisor to management and staff on HR best practices.

Qualifications & Experience

• Minimum 8–10 years’ experience in HR, with at least 3–5 years in a management or senior generalist role within a 4 or 5-star hotel environment (essential).
• Solid understanding of hospitality operations (Front Office, Housekeeping, F&B, Banqueting).
• Excellent knowledge of labour law, BCEA, and HR compliance.
• Strong communication and interpersonal skills with the ability to build relationships at all levels.
• Proven experience in coaching, performance management, and conflict resolution.
• Passionate about people development and creating an inclusive workplace culture.
• Hospitality qualification or HR degree/diploma advantageous.
• Must hold a valid South African ID

Key Competencies

• People Leadership – Inspire trust and commitment across the hotel team.
• Operational Excellence – Ensure HR systems run smoothly and efficiently.
• Communication & Collaboration – Build partnerships with all departments.
• Culture Champion – Promote engagement, motivation, and team spirit.
• Integrity & Professionalism – Handle confidential matters with care and discretion.

Package on Offer

• Competitive salary package with benefits (commensurate with experience).
• Medical aid and pension/provident fund contributions.
• Performance-based incentives.

This is a career-defining opportunity for an experienced HR professional who thrives in a dynamic, people-focused environment.

If you are passionate about hospitality and want to be part of a team dedicated to creating exceptional guest and employee experiences, we would love to hear from you.

Join The President Hotel - where people grow, careers flourish, and excellence is celebrated.