Assistant General Manager

SUMMARY:
Assistant Hotel General Manager
The President Hotel | Bantry Bay, Cape Town | 4-Star | 349 Rooms
Lead with Heart, Inspire with Vision

POSITION INFO:
At The President Hotel, we are on an exciting journey to redefine what it means to be a truly loved luxury destination in Cape Town.
Our purpose is simple yet powerful: to create and inspire memorable experiences.
Our vision is bold and clear: to become Cape Town’s most loved hotel.
If you live and breathe our values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity, this is the leadership opportunity you have been waiting for.
Nestled between the vibrant city life of Cape Town and the beauty of the Atlantic Ocean, The President Hotel is an iconic destination. With 349 beautifully designed rooms, suites, and apartments, breathtaking ocean and mountain views, a palm-lined infinity pool, world-class restaurants, and exceptional conference and event facilities, it offers an inspiring environment where excellence meets opportunity.
This newly created role marks an exciting step forward as The President Hotel continues its transformation toward becoming a true luxury destination. The Assistant Hotel General Manager will play a pivotal role in supporting this journey, ensuring that every aspect of the guest experience reflects sophistication, warmth, and attention to detail.
Reporting directly to the General Manager, this key leadership position provides strategic direction across all operational departments and plays a vital role in shaping the hotel’s long-term success.

Qualifications and Criteria

• Minimum 10 years of senior hotel leadership experience, including 3 to 5 years as an Executive Assistant Manager, Deputy General Manager, or Hotel Manager in a large, high-volume operation of 200 rooms plus.
• Proven ability to manage all core areas including Rooms, Food and Beverage, Housekeeping, Spa, Guest Experience, Security, and Engineering.
• Strong financial and commercial understanding with experience in full P&L management, forecasting, and profitability delivery.
• Recognised for strategic and entrepreneurial thinking and the ability to adapt in a competitive marketplace.
• Skilled in leading large, diverse teams with confidence, empathy, and emotional intelligence.
• In-depth knowledge of the Cape Town hospitality market, supported by strong commercial awareness and professional relationships.
• Exceptional relationship-building, communication, and negotiation skills with credibility among owners, investors, and high-profile clients.
• Applicants must hold a valid South African ID.

• Commercial Leadership: Driving financial performance and strategic positioning.
• Operational Excellence: Integrating performance across all hotel departments.
• People Leadership: Inspiring and developing large teams to reach their full potential.
• Strategic Thinking: Anticipating market trends and positioning the hotel for success.
• Stakeholder Engagement: Building trusted partnerships with owners, investors, and community leaders.

• Oversee the performance of all departments to ensure smooth, profitable, and high-quality operations.
• Partner with the General Manager to develop and execute strategic and commercial initiatives.
• Drive financial performance through accurate budgeting, forecasting, and cost optimisation.
• Lead, mentor, and motivate a large workforce of more than 200 employees, cultivating a culture of accountability, innovation, and service excellence.
• Represent and strengthen the hotel’s brand reputation with guests, owners, and the broader community.
• Champion guest experience programmes that deliver memorable and meaningful stays.
• Collaborate with the Sales and Marketing team to grow market share and align operational delivery with commercial goals.
• Partner with Human Resources to attract, retain, and develop top-performing talent and build a strong leadership pipeline.
• Ensure compliance with all legal, health, safety, and industry standards.
• Monitor market and competitor activity and adjust strategies to maintain a strong competitive advantage.
• Act as a key decision-maker in all areas of operations, guest experience, and business development.

• Highly negotiable remuneration package, based on experience and suitability.
• Medical aid contribution.
• Pension or provident fund contribution.
• Annual performance-based incentives.