Hotel Front Office Manager

SUMMARY:
Oversee the smooth running of all front office operations, ensuring service excellence and revenue

POSITION INFO:

We are seeking an experienced, organised, and guest-focused Front Office Manager to oversee the daily operations of our busy 349-room front desk. The ideal candidate will have proven leadership ability in managing large teams within a high-volume luxury hotel, excellent communication and problem-solving skills, and a passion for delivering exceptional guest service at every touchpoint.

Experience & Requirements

• Minimum 5 years' front office experience in a 4- or 5-star hotel, with at least 2-3 years in a management role

• Diploma or degree in Hospitality Management advantageous

• Strong knowledge of front office operations, reservations, and guest service standards

• Proficiency in Opera PMS (essential) and Microsoft Office

• Excellent leadership and team management skills, with experience leading large front office teams

• Ability to work under pressure in a high-volume environment while maintaining service standards

• Strong financial and administrative skills, including forecasting, rostering, and budgeting

• Excellent interpersonal and communication skills with a guest-centric approach

• Ability to work flexible shifts, including weekends and public holidays

• South African citizen with a valid ID

Duties & Responsibilities

• Oversee and manage the day-to-day operations of the front office, ensuring smooth service delivery across a 349-room property

• Lead, train, and motivate the reception, concierge, and guest relations teams to achieve service excellence

• Manage guest arrivals, departures, reservations, and billing with accuracy and professionalism

• Handle VIP arrivals, guest complaints, and service recovery with discretion and care

• Conduct daily briefings, allocate duties, and monitor staff performance

• Ensure compliance with hotel policies, SOPs, and brand standards at all times

• Collaborate closely with Housekeeping, F&B, and other departments to ensure seamless guest experiences

• Manage departmental budgets, payroll, and financial reporting in line with hotel targets

• Drive guest satisfaction scores by continuously improving service standards and operational efficiency

• Represent senior management in their absence and maintain professional standards at all times

Important Application Notes

• Must hold a valid South African ID

• Only candidates with relevant hotel front office management experience will be shortlisted

• Ensure your CV is 100% updated

• All applicants will attend a virtual introduction interview

About the Hotel

The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Town's most loved hotel.

Set in the heart of Bantry Bay, between Cape Town's vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.

Application Process