Hotel Front Office Manager

SUMMARY:
Oversee the smooth running of all front office operations, ensuring service excellence and revenue

POSITION INFO:

We are seeking a dynamic Front Office Manager with experience in large-scale 4 or 5-star hotels to lead our front-of-house team and deliver exceptional guest experiences. Reporting to the Director of Front Office, you will oversee the smooth running of all front office operations, ensuring service excellence, revenue growth, and the development of a motivated, guest-centric team. This role requires an energetic leader who is equally comfortable engaging with guests in the lobby as they are driving innovation, operational efficiency, and team performance behind the scenes.

Experience & Requirements

• Minimum 5 years’ progressive experience in front office roles, with at least 2 years in Front Office Management in large-scale 4 or 5-star hotels

• Opera PMS experience essential

• Matric certificate (Grade 12); hospitality qualification or diploma advantageous

• Strong knowledge of hotel operations, loyalty programmes, and revenue management principles

• Proven track record in guest relations, conflict resolution, and team leadership

• Excellent interpersonal, communication, and decision-making skills

• Professional, confident, and guest-centric approach to luxury hospitality

• Must hold a valid South African ID

• Key competencies: Guest-centric leadership, operational precision, sales and upselling ability, people development, adaptability, and sound judgment

Duties & Responsibilities

• Be present in the lobby daily, welcoming guests, engaging meaningfully, and setting the tone for exceptional service

• Oversee all front office systems (Opera PMS and related interfaces) ensuring accurate guest data and smooth processes

• Drive upselling opportunities, manage loyalty programme standards, and ensure accurate reporting of enrolment and benefits

• Lead, motivate, and develop a high-performing front office team; manage daily training, maintain training calendars, and conduct return-to-work interviews

• Ensure seamless communication and collaboration between front office and other hotel departments

• Oversee daily banking, parking reconciliations, PM accounts, and bill backs, ensuring compliance with cashless processes and minimising revenue loss

• Work alongside the Guest Experience Manager to enhance the overall guest journey

• Maintain full knowledge of hotel policies, SOPs, fire, security, and emergency procedures, ensuring departmental compliance

• Act as the operational lead for multiple departments in the absence of senior management

Applicants must hold a valid South African ID, and only candidates with proven Front Office management experience in large-scale 4 or 5-star hotels will be shortlisted. Ensure your CV is fully updated and be prepared for a virtual introduction interview. Recruitment aligns with the company’s Employment Equity Plan.

With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President Hotel is on a journey to be recognised as a true luxury destination and offers an iconic working environment where excellence meets opportunity.

Lead with excellence, engage with purpose, and help shape extraordinary guest experiences at Cape Town’s most loved hotel.