Hotel Front Office Administrator

SUMMARY:
Our client, a well-established luxury hospitality operation, is seeking a professional and detail-oriented Front Office administrator to support their Reception and Guest Services teams. This role is ideal for someone with exceptional knowledge of OPERA PMS, MS OFFICE and strong experience within both hotel reception and reservations who thrives in a busy hospitality environment and enjoys creating polished guest experiences through efficient coordination and communication.
The successful candidate will play an important role in guest communication, pre-arrival planning, reservations support and front office administration while working closely with multiple hotel departments to ensure smooth day-to-day operations.

POSITION INFO:

Minimum Requirements

• Matric or equivalent qualification
• Minimum 2–3 years’ experience within a hotel front office, reception or hotel administration role
• Exceptional hands-on OPERA PMS knowledge essential
• Strong experience within both hotel reception and reservations
• Previous experience within a 4 or 5-star hotel environment
• Excellent written and verbal English communication skills
• Strong computer literacy including Microsoft Office and hotel systems
• Excellent organisation, administration and multitasking abilities
• Strong attention to detail and problem-solving skills
• Professional presentation and guest-focused approach
• Updated CV required

Key Responsibilities

• Handle guest calls, emails and online messages professionally
• Respond to guest queries, requests and feedback across multiple platforms
• Log guest complaints and service requests and ensure follow-up resolution
• Maintain professionalism, confidentiality and service excellence at all times

• Conduct daily pre-arrival checks and update guest profiles
• Contact guests prior to arrival to confirm preferences and special requests
• Maintain accurate guest information within OPERA PMS
• Coordinate VIP requests and special arrangements with relevant departments

• Process new and amended reservations via email and telephone
• Complete accurate room allocations within OPERA PMS
• Maintain transport schedules, arrival lists and reservation updates
• Ensure clear communication with all operational departments

• Prepare and manage group arrival files and rooming information
• Coordinate group arrivals with Reservations, Sales, Housekeeping and Front Office
• Ensure all group details and billing instructions are accurate and updated

• Compile daily reports, guest feedback summaries and departmental handovers
• Monitor maintenance issues and follow up until resolved
• Generate guest feedback and reporting from hospitality platforms
• Provide administrative support to the Front Office leadership team

Why Apply

• Opportunity to work within a professional luxury hospitality environment
• Exposure to a busy, high-volume hotel front office operation
• Join a supportive and guest-focused team culture
• Opportunities for career growth and development within hospitality
• Competitive salary and employee benefits