Hotel Front Office Administrator

SUMMARY:
Guest communication, pre-arrival preparation, reservations support, and administrative coordination

POSITION INFO:

At The President Hotel, exceptional guest service begins long before arrival. Behind every seamless check-in and personalised stay is a highly organised Front Office support team ensuring every detail is prepared, communicated, and delivered to five-star standards.

We are looking for a Front Office Administrator with strong hotel front office and administrative experience to support our Reception and Guest Services teams. This role is ideal for someone who thrives in a luxury hotel environment, enjoys guest interaction behind the scenes, and has excellent attention to detail.

As a Front Office Administrator, you will play a key role in guest communication, pre-arrival preparation, reservations support, and administrative coordination, helping to create polished, memorable guest experiences.

Key Responsibilities

Guest Communication & Administration

• Handle all guest calls, emails, and messages professionally
• Respond to guest queries and feedback across multiple platforms
• Log guest complaints and service requests and follow up on resolution
• Maintain confidentiality and professionalism at all times

Pre-Arrival Checks & Guest Profiling

• Conduct daily pre-arrival checks and guest profile updates
• Contact guests prior to arrival to confirm preferences and special requests
• Maintain detailed guest profiles in OPERA PMS
• Coordinate special arrangements with relevant departments

Reservations & Room Allocations

• Process new and amended reservations via phone and email
• Complete accurate room allocations in OPERA PMS
• Maintain transport lists and arrival schedules
• Communicate reservation updates clearly to all departments

Group Coordination

• Prepare and manage group arrival files
• Coordinate group check-ins and liaise with Sales, Reservations, and Housekeeping
• Ensure all group information is accurate and up to date

Reporting & Administration

• Compile daily reports, handovers, and guest feedback summaries
• Track maintenance issues and follow up until resolved
• Generate guest feedback reports from Canary, HotelPlus, and Revinate
• Provide administrative support to the Front Office leadership team

Minimum Requirements

• Matric or equivalent
• Minimum 2–3 years’ experience in a hotel front office or hotel administration role
• OPERA PMS experience essential
• Experience in a 4- or 5-star hotel environment
• Strong written and verbal English
• Computer literacy including OPERA PMS and Microsoft Office
• Excellent organisation, attention to detail, and multitasking skills
• Updated CV

Why Work at The President Hotel

• Be part of a hotel on a clear journey toward luxury
• Work within a professional, supportive Front Office team
• Exposure to a high-volume, five-star hotel operation
• Opportunities for learning, development, and career growth
• Competitive salary and employee benefits

Recruitment is aligned with the company’s Employment Equity Plan.
If you do not hear from us within two weeks of the closing date, your application will be kept on file for future opportunities.