Travel Desk Agent

SUMMARY:
Assist guests with booking tours, excursions, transfers, and restaurant reservations

POSITION INFO:

At The President Hotel, exceptional guest service extends beyond our doors. Our Travel Desk plays a key role in shaping memorable guest experiences by assisting with transport, tours, excursions, and local travel arrangements. As we continue our journey toward luxury, we are seeking an experienced Hotel Travel Desk Agent who understands service excellence, attention to detail, and personalised guest engagement.

This role is ideal for a hospitality professional with hotel front office or concierge experience, strong destination knowledge, and the ability to manage travel bookings in a fast paced hotel environment.

Key Responsibilities

• Assist hotel guests with airport transfers, shuttle services, tours, excursions, car hire, and local travel arrangements
• Liaise with trusted tour operators, transport providers, and suppliers to ensure seamless service delivery
• Provide accurate destination advice, recommendations, and itineraries tailored to guest preferences
• Manage bookings, confirmations, amendments, and cancellations efficiently
• Handle guest enquiries via email, telephone, and in person in a professional and welcoming manner
• Ensure all bookings are accurately captured and communicated to relevant departments
• Maintain clear records, reports, and daily handovers
• Resolve guest concerns promptly and professionally

Minimum Requirements

• Matric or equivalent
• Minimum 2 years’ experience in a hotel travel desk, concierge, or front office role
• Strong knowledge of Cape Town attractions, tours, and transport logistics
• Experience working in a 4 or 5 star hotel environment
• Excellent communication skills, well spoken and guest focused
• Strong organisational and administrative skills
• Computer literate, including Microsoft Office and hotel systems
• Updated CV

Key Skills and Attributes

• Strong guest service orientation
• Confident communicator with excellent interpersonal skills
• Detail oriented with strong follow up ability
• Able to multitask and work under pressure
• Professional presentation and grooming
• Team player with a positive attitude

Why Work With Us

• Be part of a hotel committed to sincere, memorable hospitality
• Supportive and professional team environment
• Opportunity to grow within a luxury hotel setting
• Exposure to a diverse international guest profile
• Competitive salary and employee benefits

Recruitment is aligned with the company’s Employment Equity Plan.
If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful. Your details will be retained for future opportunities.