Hospitality Reservations & Sales

SUMMARY:
Job Overview
We are seeking a professional, organised, and customer-focused Reservations /
Bookings & Client Liaison Coordinator to join our team. The successful candidate will
be responsible for managing bookings and reservations, maintaining excellent client
relationships, coordinating schedules, and ensuring smooth communication between
clients and internal departments.
The ideal candidate must have strong administrative abilities, excellent communication
skills this position requires a canidate that has experience in sales, and the ability to
work accurately in a fast-paced environment while delivering exceptional client service

POSITION INFO:
Minimum Requirements
- Grade 12 / Matric
- Relevant administrative, customer service, or coordination qualification will be
advantageous
- Minimum of 2 years’ experience in Sales, reservations, bookings, administration,
and or client liaison roles
- Strong computer literacy, including Microsoft Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Strong organisational and time-management abilities
- Ability to work under pressure and manage multiple tasks simultaneously
- Professional and well-presented
- Afrikaans and English speaking (advantageous)
- Valid driver’s licence
Key Responsibilities
- Manage all bookings, reservations, and scheduling arrangements
- Communicate professionally with clients regarding bookings, confirmations, and
queries
- Coordinate appointments, meetings, and client requirements
- Maintain accurate booking and client records
- Follow up with clients regarding confirmations, changes, and feedback
- Ensure all reservation details are captured accurately and timeously
- Liaise with internal departments to ensure smooth service delivery
- Handle client complaints and queries professionally and efficiently
- Assist with administrative duties and general office coordination
- Prepare reports, schedules, and booking summaries when required
- Maintain a high level of customer service and professionalism at all times
- Duties that include Sales and Sales administration
Key Competencies and Skills
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Customer-service orientated
- Strong coordination and multitasking abilities
- Problem-solving and conflict-resolution skills
- Ability to work independently and within a team
- Professional telephone etiquette
- Reliable, organised, and proactive
Advantageous
- Experience working on booking or reservation systems i.e. Bookings.com
- Previous experience in hospitality, travel, events, or service industries