Reservations Supervisor

SUMMARY:
Reservations Supervisor

POSITION INFO:

Reservations Supervisor

Are you passionate about leading a team striving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience.

We’re looking for a detail-oriented and motivated Reservations Team Lead to join our team. This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and displays creative, out of the box thinking.

Scope & General Purpose:

Leading a small team within the Central Reservations Department, the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks and social media

Promoting sales, cross selling and upselling of various products within the portfolio

Reservation status Management and SOP implementation

OTA management

Team Training and support

Managing cancellations, modifications, and refund requests efficiently.

Maintain compliance with all company policies and procedures.

Promote and maintain attention to detail, fast email turnaround and effective inbox management within the team

Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts and inventory management

Prepare expected arrival reports and managing the communication process to lodge operations teams.

Handle daily correspondence, maintain up-to-date files, and ensure systems are accurate and organized.

Promote and lead through professional, helpful interactions with reservations manager, colleagues, and industry partners.

Be flexible in supporting other operational areas when required.

Essential Requirements:

Proven experience in a similar role or as a senior reservation’s consultant

A team player with high level of dedication and leadership

Excellent computer skills (MS Office, MS Excel, PowerPoint)

PMS system knowledge - Nebula, eRes and Opera would be

advantageous

Well-organized with good time management

Excellent verbal and written communication skills

     Microsoft Office

     eRES / Nebula, Opera Cloud & Apex, CRM

Minimum 6 years’ experience in a tourism/travel call centre or

reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead.

 Must have a good command of the English language with exceptional

writing skills.