Hospitality Manager

SUMMARY:
Key responsibilities include:

• To ensure that all guests have a tailor-made guest experience that is a World Class by understanding their personal needs through interaction.
• Take full responsibility for the running of the Guest Delight Division including the following:

• Guests Delight Service:
  • Warm Welcome to all Guests;
  • Ensure the smooth and efficient running of the Dining Room and Boma during service times each day – early morning tea, breakfast, lunch, hight tea and dinner as well as special drink stops and bush dinners;
  • Understanding personal guests needs through interaction;
  • Building relationships with new and repeat guests;
  • Promote and instil an ethic of Guests Care and Guests Interaction with in the Guest Delight Service Team
  • Build upon the existing guests experience to create new ideas and to ensure the product remains fresh and modern where our Guests feel special, spoilt and pampered.

• Beverage Control:
  • Full responsibility for the running of the Beverage Stock Control Division in the Guest Delight Service Department by assisting the Food & Beverage Manager in the following:
  • Implementing and maintaining a daily Stock Management & Control System;
  • Ensure adequate stock levels;
  • Daily administrative functions, stock takes and reconciliation of sales vs charges vs stock use;
  • Purchasing for beverage stock;
  • Receiving of beverage ordered and checking of expiring dates;
  • Stock issues to bars and departments;
  • Storeroom / Cellar and Fridge control;
  • Weekly administration, Invoices and GRV’s;
  • Ensure that the bars and cellar is well stocked;
  • Knowledge of stock items;
  • Monthly stocktakes and submitting of the information with in deadlines;
  • Meet or exceed sales targets;
  • Assisting management with administrative duties;

• Management of the Guest Delight Service Team.
  • Inspire, stimulate and lead the team;
  • Develop your teams and individuals;
  • Ensure the right people are in the right positions;
  • Ensure your team is guest focused;
  • Promote and instil a passion for Going the Extra Mile
  • Develop a learning culture within the team
  • Recognise great guest feedback and deal with negative guest feedback constructively;
  • All staff to be trained in their areas of responsibility and to attend regular training workshops;
  • Manage Performance;
  • Manage the team’s leave cycle and annual leave;

• Other
  • Work closely with the Guest Delight Food division to ensure that we offer great service that exceeds our Guests Expectations;
  • Assisting at Front of House during guest’s arrivals or departures or Lodge Site Inspections – Show Time;
  • Relationship with Kapama community, owners, suppliers and Camp Jabulani;

• Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards;
• Make the team feel valued in order for them to assist you to drive the department and Kapama Southern Camp;
• Strong management skills;
• Problem solving skills;

• Excellent communication and interpersonal skills (listening skills, verbal communication etc);
• Positive attitude, Self-motivated, Confident;
• Sense of humour;
• Sense of adventure;
• Sense of fun

• Strong People skills;
• Strong guest focus to ensure guest expectations are exceeded;
• Passion for Hospitality
• Good knowledge of Food & Wine
• Flexibility – adapt successfully to changing situations and environments;
• Attention to detail;
• Proactive person with well-developed concept of the importance of providing a world-class guest experience;
• Ability to work under pressure and to tight deadlines;
• Understanding of the basic accounting functions
• Analytical thinking & Strong numerical skills
• High energy levels & drive to get things done;
• Planning & organizing;
• Think out of the Box
• An appreciation of other cultures;
• Introduce new ideas that will enhance the department and its activities;

• Computer literate
• PAN knowledge will be an advantage

• Fluent in English (speak, read and write);
• Excellent literacy skills (writing of emails, viewing web pages;

• Strong time-management skills;
• Demonstrable team member qualities;

POSITION INFO:
Qualifications and experience required:

• Diploma in Hospitality or Lodge Management
• Minimum 3 – 5 years Hospitality Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment;
• Beverage knowledge
• Strong Administrative Skills
• Experience in Purchasing, Stock Control Systems and Stocktakes;
• Stock Control Experience
• Hospitality and Service training experience;
• Code 8 Driver’s License