Duty Manager Food and Beverage

SUMMARY:
The successful candidate will report to the Food & Beverage Manager.  Listed below are the requirements for this position:
 
Key responsibilities include:

• To ensure that all guests have a tailor-made guest experience that is a World Class by understanding their personal needs through interaction.
• Take full responsibility for the running of the Guest Delight Division including the following:

• Guests Delight Service:
  • Warm Welcome to all Guests;
  • Ensure the smooth and efficient running of the Dining Room and Boma during service times each day – early morning tea, breakfast, lunch, hight tea and dinner as well as special drink stops and bush dinners;

• Beverage Control:
  • Full responsibility for the running of the Beverage Stock Control Division in the Guest Delight Service Department by assisting the Food & Beverage Manager in the
  • Assisting management with administrative duties;

• Management of the Guest Delight Service Team.
  • Manage the team’s leave cycle and annual leave;

• Other
  • Work closely with the Guest Delight Food division to ensure that we offer great service that exceeds our Guests Expectations;
  • Assisting at Front of House during guest’s arrivals or departures or Lodge Site Inspections – Show Time;
  • Relationship with Local community, owners, suppliers and Camp

• Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards;
• Make the team feel valued in order for them to assist you to drive the department and Camp;
• Strong management skills;
• Problem solving skills;

• Excellent communication and interpersonal skills (listening skills, verbal communication etc);
• Positive attitude, Self-motivated, Confident;
• Sense of humour;
• Sense of adventure;
• Sense of fun

• Strong People skills;
• Strong guest focus to ensure guest expectations are exceeded;
• Passion for Hospitality
• Good knowledge of Food & Wine

• Computer literate
• PAN knowledge will be an advantage

• Fluent in English (speak, read and write);
• Excellent literacy skills (writing of emails, viewing web pages;

• Flexibility;
• Strong time-management skills;
• Demonstrable team member qualities;

POSITION INFO:
Qualifications and experience required:

• Diploma in Hospitality or Lodge Management
• Minimum 3 – 5 years Hospitality Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment;
• Beverage knowledge
• Strong Administrative Skills
• Experience in Purchasing, Stock Control Systems and Stocktakes;
• Stock Control Experience
• Hospitality and Service training experience;
• Code 8 Driver’s License