Head Waiter (Banqueting)

SUMMARY:
We are seeking an experienced and professional Banqueting Head Waiter to lead service teams during conferences, events, functions, and banquets. The successful candidate will be responsible for ensuring exceptional service delivery, coordinating banquet staff, maintaining presentation standards, and assisting in the successful execution of all events hosted at the hotel.

POSITION INFO:
Employment Type: Full-Time 
Salary: R 10 500 basic salary plus benefits 
Location: Sandton, Johannesburg 
Industry: Hospitality & Tourism 

Minimum Requirements 

• Grade 12 / Matric.  

• Hospitality or Food & Beverage qualification will be advantageous.  

• Minimum 2–3 years' experience in a senior waiter, banqueting supervisor, or head waiter role within a hotel, conference centre, or hospitality environment.  

• Strong understanding of banquet and event service operations.  

• Excellent customer service and communication skills.  

• Ability to supervise and motivate a team.  

• Ability to work flexible hours, including evenings, weekends, and public holidays.  

• Professional appearance and presentation. 

• Supervise and coordinate banquet service staff during events, conferences, weddings, and functions.  

• Ensure all venues are set up according to event specifications and service standards.  

• Conduct pre-event briefings with staff to communicate event requirements and service expectations.  

• Monitor event execution to ensure smooth service and guest satisfaction.  

• Liaise with the Banqueting Manager, Kitchen Team, and other departments to ensure seamless event delivery.  

• Oversee venue preparation, table settings, buffet setups, and event breakdown procedures.  

• Lead and motivate banquet waiters and casual staff during service.  

• Allocate duties and monitor staff performance throughout events.  

• Ensure team members maintain professional appearance and grooming standards.  

• Provide guidance, coaching, and support to banquet staff.  

• Assist with the training and onboarding of new employees.  

• Deliver exceptional customer service and ensure guests receive prompt and professional attention.  

• Address guest requests, concerns, and special requirements efficiently.  

• Ensure all food and beverage service is carried out according to hotel standards.  

• Maintain a visible presence during events to support both guests and staff.  

• Assist in monitoring banquet equipment, crockery, cutlery, linen, and glassware.  

• Report damages, shortages, or maintenance requirements.  

• Ensure all equipment is stored correctly after events.  

• Support stock control procedures and minimise wastage.  

• Ensure compliance with food safety, hygiene, and health and safety regulations.  

• Maintain cleanliness and presentation standards in all event spaces.  

• Ensure adherence to company policies and service procedures.