SUMMARY:

Banqueting Head Waiter

About the Role

POSITION INFO:

What You Bring

• At least 2 years experience as a Head Waiter in a 5-star hotel environment
• Banqueting and conferencing environment experience preferred
• Hospitality qualification advantageous
• Strong leadership and team supervision skills
• Ability to motivate and lead a team
• Experience in menu and food pairing
• Knowledge of cocktails, wines and other beverages advantageous
• Professional, well-groomed appearance
• Excellent communication, interpersonal and conflict resolution skills
• Proficiency in Microsoft Office and F&B operating systems
• Flexible availability for weekends, public holidays and evenings

What You Will Do

• Supervise and coordinate all banquet and event service operations
• Lead and brief the banqueting team before each event
• Deliver 5-star guest service and resolve service issues professionally
• Monitor service quality, presentation and guest satisfaction throughout each event
• Ensure all banquet venues are clean, organised and correctly set up prior to each function
• Coordinate with kitchen, bar and events teams for seamless service delivery
• Maintain HACCP, hygiene and health and safety compliance
• Assist with stock control and operational reporting
• Process payments accurately and upsell menu items with confidence
• Receive guests in a warm and welcoming manner