Groups and Incentives Operations Manager

Looking for a Groups and Incentives Operations Manager for a Destination Management Company.

Experience required:
4 - 5 years management or supervisory experience in the tourism industry (inbound tour operating)
Minimum of 7 years inbound experience at a senior level in the hospitality/tourism industry
Extensive knowledge of Tourplan, alternatively, another reservations system
In-depth geographical, logistical and product knowledge of South, Southern and East Africa
Previous management and/or supervisory experience
Extensive sales experience in the groups and incentives area of the market

Skills required:
Good understanding of terms and conditions, product knowledge, general knowledge, third party and destinations
Understanding of travel industry channels
E-commerce
Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)
Excellent computer skills
New business development
Understanding of quantitative and qualitative data analysis
Sales process and methodologies
Problem-solving skills
Negotiation skills
Experiential Creativity
Yielding
Financial analysis, modelling and management

Duties include:
Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the team
Ensure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondence
Assisting consultants in advising clients on all product related queries
Negotiate preferential rates with suppliers and specialised terms for group bookings
Implement secondary buying with the groups team to increase
Must be able to do on-site inspections with Clients and assist with traveling groups
Help prepare and support all operations of traveling files
Assist with compilation of gifting, filing, welcome notes
Ensure all country travel restrictions are taken into account in planning and executing of groups traveling
Ensure administration Covid 19 protocols are in place for traveling groups
Managing a team of groups consultants when the G&I Sales Manager is on leave or travelling
Hands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating procedures
Ensure emergency duty reports are submitted
Month end processes and procedures to be complete accurately