Group Reservations Consultant (PNR)

Recruiter:

RareCruit

Job Ref:

CPT001226/MP

Date posted:

Thursday, August 14, 2025

Location:

Cape Town, South Africa

SUMMARY:
Seeking a Group Reservations Consultant to join a hospitality management company based in South Africa that operates a collection of luxury accommodations and experiences across prominent tourist destinations such as Cape Town, the Garden Route, and Langebaan. The company blends hotel-style service with self-catering convenience, offering everything from boutique hotels to seaside apartments and vacation villas.

Market Related Salary | On Site | Knysna | Permanent

POSITION INFO:
This role involves handling inquiries, preparing quotes, managing availability, and ensuring seamless communication between clients, properties, and internal teams. The ideal candidate is organized, enjoys problem-solving, and has a passion for delivering excellent guest service.

Key Responsibilities:

Handle group booking inquiries via email, phone, and online platforms
Prepare accurate quotes and group booking proposals
Coordinate with properties to confirm availability and special requirements
Maintain up-to-date records in reservation systems
Build strong relationships with travel agents, corporate clients, and tour operators
Support revenue goals through efficient booking management and upselling where applicable

Requirements:

Experience in hospitality or travel industry reservations (group bookings preferred)
Excellent communication and organizational skills
Strong attention to detail and multitasking ability
Proficiency in reservation systems and Microsoft Office
Customer-centric approach with a problem-solving mindset

Please contact

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