Group Benefits Claims Administrator

Recruiter:

HR Genie

Job Ref:

Fed33

Date posted:

Wednesday, October 8, 2025

Location:

Sandton, South Africa

Salary:

Market Related

SUMMARY:
Group Benefits Claims Administrator

POSITION INFO:

About the Role

We’re looking for a compassionate, detail-oriented Group Benefits Disability Claims Administrator to join our Group Solutions team. In this role, you’ll support people when they need it most — ensuring disability claims are handled with care, accuracy, and respect.

You’ll be part of a supportive and collaborative team that values service excellence, continuous learning, and integrity. If you enjoy solving problems, working with purpose, and making a real difference in people’s lives, this role could be a great fit for you.

What You’ll Do

Manage disability claims from start to finish, ensuring every claim is processed efficiently, accurately, and in line with company policies and regulations
Support our clients by responding to queries with empathy, professionalism, and a genuine commitment to helping them find clarity and reassurance
Ensure data accuracy by maintaining complete and up-to-date information on internal systems
Meet service standards by adhering to agreed turnaround times and maintaining the high-quality service our clients trust us for
Prepare clear and reliable reports to support management and ensure operational transparency
Contribute to improvement initiatives by sharing ideas that enhance processes and elevate client experiences
Collaborate with colleagues across departments to ensure seamless service delivery and positive outcomes for clients
Participate in team projects that strengthen the efficiency and effectiveness of the disability claims function

What You’ll Bring

Qualifications and Experience

Matric (essential)
Certificate of Proficiency (COP) in Long-Term Insurance (advantageous)
At least 2–3 years’ experience in Group Benefits or Disability Claims administration
Working knowledge of the Long-Term Insurance Act and related industry standards

Skills and Attributes

A natural people-person with strong interpersonal and client service skills
Excellent computer literacy, especially in Microsoft Excel and data systems
Strong analytical, mathematical, and problem-solving ability
Exceptional attention to detail and pride in doing things right
Fluent in English and at least one African language
A confident communicator clear, professional, and empathetic
Comfortable working independently and as part of a close-knit team
Self-motivated, focused, and proactive in getting things done
Deep respect for confidentiality and client trust
Open-minded, curious, and willing to challenge the status quo when it leads to better results
Passionate about excellence, teamwork, and making a meaningful impact

Why Join Us

You’ll be part of an organisation that genuinely puts people first: our clients, our colleagues, and our communities. We believe that excellence and empathy go hand in hand, and that every interaction is an opportunity to make a difference.

Here, your work matters. Your ideas are heard. And your contribution helps shape a service that truly supports people in their time of need.

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