Group Administrator - Operations

SUMMARY:
Please only apply if you have worked directly with group life insurance schemes as part of your core responsibilities.

POSITION INFO:

Purpose of the Role:

At Dis-Chem Life, our brand promise to WOW customers depends on reliability, trust, and delivering when it truly matters. The Group Administrator – Operations role is critical in bringing that promise to life behind the scenes.

You own the accuracy and currency of our group policies—the backbone of our customer experience. Your work ensures seamless processes and timely information flow, empowering our teams to provide exceptional service and reinforcing the trust customers place in us.

This role demands more than just administrative skill; it requires a mindset of ownership, precision, and dedication to the customer journey. It’s about being the dependable force that guarantees no detail is missed and no customer is overlooked.

For us, it’s not just about operations—it’s about living our culture of accountability and care. The Group Administrator role is where operational excellence meets the heart of our purpose, making a real difference to both our people and our customers every day.

Role Summary

The Group Administrator plays a pivotal role in managing the administrative functions of Dis-Chem Life’s group life products. This position is responsible for maintaining accurate policy records, coordinating onboarding and renewals, processing policy changes, and supporting claims management.

Working closely with HR, sales, underwriting, and operations teams, the Group Administrator ensures that all group scheme information is precise and up to date, enabling seamless service delivery. This role requires a high level of attention to detail, strong organizational skills, and the ability to collaborate effectively across multiple internal stakeholders.

The Group Administrator is essential to reducing operational risk, maintaining compliance, and supporting the smooth running of group life schemes—ultimately contributing to Dis-Chem Life’s commitment to exceptional customer service and operational excellence.

Benefits:

Play a vital role in supporting operations that directly affect the lives of our customers and the success of the business.

• Develop your skills in a dynamic, fast-growing insurance environment with exposure to multiple business functions.
• Competitive salary

Key Responsibilities:

Policy Administration & Maintenance

• Maintain meticulous and up-to-date records of all group schemes, including member lists, policy schedules, and benefit details.
• Ensure all policy documentation is accurate, compliant, and easily accessible for internal teams and audits.
• Process changes to group scheme policies such as additions, removals, amendments, and endorsements with precision and timeliness.

Onboarding & Renewals Management

• Coordinate and manage the end-to-end onboarding process for new group policies, working closely with HR, sales, and underwriting teams to ensure seamless implementation.
• Oversee renewals of existing group policies, ensuring all necessary information and documentation are collected, verified, and processed on schedule.
• Keep all policy records current and updated to reflect renewals and amendments

Claims Coordination & Support

• Manage claims inflow, ensuring all required documentation is compiled accurately and completely for submission to the claims team.
• Liaise with claims and underwriting teams to facilitate swift resolution of claims queries and support efficient claims processing.
• Maintain accurate records of claims activities and follow-up communications.

 Internal Stakeholder Collaboration

• Serve as the central administrative liaison between HR, sales, operations, underwriting, and other relevant internal teams to ensure smooth information flow and efficiency.
• Support compliance initiatives, internal audits, and adherence to company policies and regulatory requirements related to group schemes.

 Data Accuracy & Quality Control

• Conduct regular audits and data reviews to ensure consistency, accuracy, and completeness of all group scheme information.
• Identify discrepancies or errors proactively and implement corrective actions to maintain high data integrity standards.
• Uphold confidentiality and security protocols in handling sensitive member and policy information.

 Operational Support & Process Improvement

• Assist the operations team with routine tasks related to underwriting, medical processing, and new business servicing to support efficient workflow.

Technical Skills:

• Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)..
• Expertise in organizing, filing, and maintaining electronic and physical records securely and efficiently.
• Familiar with operational workflows including onboarding, renewals, and policy servicing processes.
• Understanding of industry regulations and internal policies related to insurance and group life schemes.
• Proficient in using collaboration tools such as MS Teams and SharePoint
• Knowledgeable in basic underwriting and medical process requirements to support the operations team.

Soft Skills:

• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills, able to juggle multiple priorities
• Excellent communication skills, both written and verbal
• Proactive problem-solving mindset with the ability to anticipate issues
• Ability to work independently as well as collaboratively within a team environment.
• High level of integrity and confidentiality in handling sensitive information.
• Resilient under pressure and adaptable to changing business needs.
• Customer-focused attitude, understanding the importance of supporting to ultimately serve our customers.

Experience:

• Proven experience in administrative or operations roles within the insurance or financial services industry, preferably related to group schemes or life insurance products.
• Demonstrated expertise in policy administration, including onboarding, renewals, and servicing of group schemes.
• Experience coordinating claims processes and collaborating with claims teams.
• Track record of working closely with HR, sales, and operations teams to ensure smooth internal collaboration.
• Familiarity with compliance requirements and regulatory environments relevant to group life insurance.
• Experience managing data integrity and conducting audits to ensure operational accuracy.
• Exposure to underwriting and medical process support is an advantage.

Qualifications:

• Degree or Diploma in business administration or finance (advantageous).
• Minimum of 2 years’ experience in financial services or insurance, with exposure to group insurance products.