Front of House Manager

SUMMARY:
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POSITION INFO:

This luxury hospitality and wine estate is seeking to appoint an experienced Front of House Manager.

Responsibilities:

• Able to carry out and complete all duties responsible of a guest relations officer, night
  auditor and duty manager
• Ensure that all guests needs and complaints are responded to quickly and efficiently
• Brief all colleagues daily in relation to VIPs, site inspections, specific functions and any other relevant important information for the day
• Keep in constant communication with relevant departments
• Co-ordinate and prepare staff rosters to ensure adequate coverage in guest relations
• Maintain appropriate standards of conduct, uniform, language and grooming of all staff
• Ability to handle all disciplinary actions
• Ensure monthly meetings are held
• Conduct regular petty cash checks/end of month reconciliations
• Ensure that all current SOPs are being followed and amended if needed

Requirements:

• Hospitality qualification (diploma/degree)
• Preferably 3 - 5 years management experience
• Good basic computer & administration skills
• Fluent in English
• Ability to work independently and under pressure
• Excellent interpersonal- & communication skills
• Excellent people skills
• Strong customer/guest service orientation
• Ability to maintain a professional working relationship with all departments
• Comfortable in dealing with very distinguished clientele
• Must be well-presented & enthusiastic
• Flexibility and Accountability
• Able to work shifts
• Have own, reliable transport

NB! This job is now closed. You can apply for other jobs by uploading your CV.