Front of House Manager

SUMMARY:
Front of House Manager (Senior & Junior)

POSITION INFO:

Our client is seeking motivated, outgoing, and client-focused Front of House Managers at both Junior and Senior level to join their dynamic restaurant and functions team in Bryanston!

•  Location: Bryanston, Johannesburg
•  Salary: Junior: R18,000 – R20,000 | Senior: R25,000 – R28,000

Essential Qualifications:

•  Junior: 1-3 years FOH or hospitality experience
•  Senior: Minimum 5 years senior FOH or hospitality management experience
•  Computer literacy
•  Own transport & valid driver''s license
•  Strong command of English (verbal and written)

Key Responsibilities:

Guest Experience & Service:

•  Ensure guests are greeted courteously and service exceeds expectations
•  Anticipate and resolve customer needs and complaints swiftly
•  Ensure effective and speedy service delivery and queue management
•  Maintain a high profile with guests and staff throughout all FOH areas

Operations & Standards:

•  Maintain and enforce FOH service and operational standards
•  Conduct systematic checks of all FOH areas for maintenance requirements
•  Ensure all FOH staff are uniformed and fully prepared for duty
•  Ensure compliance with Health & Safety protocols and SA legislation
•  Senior level: Control stock, conduct stock takes and manage company assets

People Management & Training:

• Liaise effectively between FOH and BOH team members
•  Ensure regular on-the-job training takes place for all staff
•  Senior level: Hold staff accountable and discipline accordingly
•  Implement quality control programs and maintain strong client relationships

Administration & Reporting:

•  Balance cashier sales control sheets daily
•  Submit accurate and timeous operational and administrative reports
•  Monitor industry trends and make implementation suggestions
•  Contribute to growth and profits through effective administration