FRONT OF HOUSE MANAGERS (JUNIOR & SENIOR)

SUMMARY:
FRONT OF HOUSE MANAGERS (JUNIOR & SENIOR)

POSITION INFO:

FRONT OF HOUSE MANAGERS (JUNIOR & SENIOR)

Our client is seeking motivated, outgoing, and client-focused Front of House Managers at both Junior and Senior level to join their dynamic restaurant and functions team in Bryanston!

Location: Bryanston, Johannesburg

Salary: Junior: R18,000 – R20,000 | Senior: R25,000 – R28,000

Essential Qualifications:

- Junior: 1-3 years FOH or hospitality experience

- Senior: Minimum 5 years senior FOH or hospitality management experience

- Computer literacy

- Own transport & valid driver''s license

- Strong command of English (verbal and written)

Key Responsibilities:

Guest Experience & Service:

- Ensure guests are greeted courteously and service exceeds expectations

- Anticipate and resolve customer needs and complaints swiftly

- Ensure effective and speedy service delivery and queue management

- Maintain a high profile with guests and staff throughout all FOH areas

Operations & Standards:

- Maintain and enforce FOH service and operational standards

- Conduct systematic checks of all FOH areas for maintenance requirements

- Ensure all FOH staff are uniformed and fully prepared for duty

- Ensure compliance with Health & Safety protocols and SA legislation

- Senior level: Control stock, conduct stock takes and manage company assets

People Management & Training:

- Liaise effectively between FOH and BOH team members

- Ensure regular on-the-job training takes place for all staff

- Senior level: Hold staff accountable and discipline accordingly

- Implement quality control programs and maintain strong client relationships

Administration & Reporting:

- Balance cashier sales control sheets daily

- Submit accurate and timeous operational and administrative reports

- Monitor industry trends and make implementation suggestions

- Contribute to growth and profits through effective administration