Front Office & Guest Experience Host

SUMMARY:
Front Office & Guest Experience Host

Stellenbosch: An established luxury Guest Lodge and venue, idyllically situated in the Western Cape Winelands near Stellenbosch, is seeking a Front Office & Guest Experience Host to join its welcoming Front of House team.

This role is ideally suited to a hands-on hospitality professional who enjoys guest interaction, thrives in a boutique luxury environment and is comfortable balancing front-of-house service with administrative support.

POSITION INFO:
Key Responsibilities Include but Are Not Limited To

• Deliver a warm, professional and personalised arrival and departure experience for all guests
• Manage front office duties including guest check-ins and check-outs, handling enquiries and providing information on lodge services, restaurants and local activities
• Host and engage with guests across accommodation, dining, leisure and conference areas to enhance the overall guest experience
• Administer reservations across the various business units, ensuring accuracy and clear guest communication
• Ensure accurate guest billing, account handling and payment processing in a discreet and professional manner
• Assist with general office administration including filing, email correspondence and telephone duties
• Maintain petty cash and float administration
• Report maintenance, cleanliness or breakage issues to the relevant departments and follow up where necessary
• Assist with room checks and liaise with housekeeping to ensure accommodation standards are maintained
• Support food and beverage service when required, including setting up buffets, honesty bar, braais, platters, light meals and picnics
• Assist with basic stock control and inventory monitoring
• Support the Front Office team by acting as Duty support when required
• Assist with basic social media content and guest-facing communication where appropriate
• Upsell lodge services and merchandise in a natural, guest-focused manner

• Previous experience in a front office, receptionist or guest-facing role within the hospitality industry
• Strong communication skills in English (spoken and written)
• A genuine passion for hospitality and guest service
• Friendly, professional and well-presented with a natural hosting personality
• Organised, reliable and able to manage multiple tasks in a fast-paced environment
• Good attention to detail with the ability to follow procedures
• A team player who is flexible and willing to assist across departments when needed
• Able to remain calm and professional under pressure and go the extra mile for guests