Franchise Manager - Restaurant

SUMMARY:

Job Purpose

POSITION INFO:
DUTIES AND RESPONSIBILITIES
 Report on a weekly basis, or as otherwise agreed, to the Retail Manager on all relevant issues or general concerns.

• Assist the Retail Manager in ensuring that the shop is effectively managed and provides optimal quality value for money products and services.
• Ensure the health and safety of Staff, members, customers and any approved contractors utilizing the services / facilities of the shop.
• Ensure you and all relevant staff complies with all environmental health and safety, fire and building regulations and procedures.
• Ensure that you and the staff present an appropriate image to customers.
• Immediately inform your line manager of any financial issues that arise whilst working.

• Ensure that the franchise restaurant is sufficiently stocked to meet demand, stock awaiting sale is kept at optimum condition and wastage is minimized and recorded.
• Ensure the coffee machines are in good working order and maintained on a regular basis.
• Ensure compliance with the terms of any Safety or building regulations
• Ensure compliance of marketing and drinks preparation guidelines.
• Ensuring that both you and all student staff aspire to the highest standards of customer care at all times.
• Maintain a clean and tidy shop area.
• Assist the Retail Manager with the effective promotion and advertising of franchise restaurant activities and products, completing all required paperwork.
• Ensure the daily and weekly cleaning schedules are completed to a high standard.

• Assist the Retail Manager in ensuring effective control of relevant stocks and assets, ensuring any transfer of stock to other departments is correctly recorded.

• Assist the Retail Manager in achieving the daily sales targets.
• When requested by the Retail Manager, prompt and accurate cashing up at the end of the day, and transfer of money into safe.
• Ensure you and all relevant staff adheres to current financial policies.
• Supervise deliveries, including the checking of delivery notes and verification of delivered goods. Notify Retail Manager of any price rises that are notified with the delivery of goods.
• Assist the Retail Manager with regular stock-takes as required.
• Operate such other systems of control and keeping such records as shall be required by the Retail Manager. 

• Supervise and support staff working in the franchise restaurant, so as to effectively and safely discharge the department’s aims and objectives.
• Report to the Site Retail Manager on staffing matters as required.
• Training new staff to Barista standards.

• To ensure the delivery of a positive image, both internally and externally by displaying high standards of professionalism, politeness, conduct and service.
• Shall be responsible for the overall cleanliness and security of their working area.
• To operate the IT systems and related software used
• Shall abide by all Policies and Procedures
• Shall keep accurate records of hours worked, furnishing the line manager with completed time sheets on a monthly basis for authorization.
• A condition of employment is that all staff are expected to assist in key events throughout the year.