Franchise Manager

SUMMARY:
Franchise Manager

POSITION INFO:

We are looking for a dynamic and results-driven Franchise Manager to join its Cape Town team. The successful candidate will be responsible for maximising sales performance, strengthening franchisee and supplier relationships, identifying new business opportunities, and driving franchise network growth.

The role involves managing telesales performance, achieving annual sales targets, coordinating promotional and marketing activities, maintaining franchise standards, conducting competitor analysis, and ensuring excellent customer service. The successful candidate will also oversee franchise development, support product training initiatives, monitor sales performance, and ensure compliance with company policies and procedures.

Key Responsibilities

• Drive annual sales targets and maximise sales from existing clients.

• Manage and improve telesales team performance through regular meetings and reviews.

• Develop promotional calendars and implement local and national marketing initiatives.

• Build and maintain strong relationships with franchisees, suppliers, and customers.

• Identify new business opportunities and support franchise network expansion.

• Maintain franchise standards, corporate image, merchandising, and customer service.

• Conduct competitor analysis, price comparisons, and product range assessments.

• Coordinate supplier training sessions, customer trade evenings, and product launches.

• Monitor promotional effectiveness, turnover figures, and local marketing budgets.

• Resolve customer, supplier, and account queries, including outstanding collections.

• Support franchisee training, loyalty programmes, and franchise performance initiatives.

• Ensure adherence to company sales policies, practices, and procedures.

Minimum Requirements

• Matric Certificate (Grade 12).

• Minimum of 5 years'' sales experience.

• A certificate or diploma in Sales and/or Marketing will be an advantage.

• Proven ability to lead and motivate a team.

• Good communication and interpersonal skills.

• Computer literacy and strong analytical abilities.

• In-depth industry and product knowledge.

• Excellent organisational and problem-solving skills.

• Self-motivated, professional, and able to work under pressure.

• High emotional intelligence and strong relationship-management skills.