Customer Growth Delivery & Enablement Manager - Paarl, Cape Town - R45,000 – R50,000

About Our Client

The company is a growth-focused agri-retail. The business serves a diverse customer base supporting agriculture, rural communities, and lifestyle customers.

The Role: Customer Growth Delivery & Enablement Manager

This role exists as a delivery, adoption, and capability-building role rather than a build role, serving as the day-to-day link between implementation agency partners and the branch network. It contributes to the business by ensuring go-live readiness and putting Business Relationship Managers (BRMs) and branch teams in a position to actively use new systems and tools. The main focus areas are owning the rollout of CRM, loyalty, and digital platforms across the full branch network, running sales enablement and training, and driving adoption once platforms are live.

Key Responsibilities

• Own the end-to-end rollout of CRM, loyalty, and digital platforms across all branches and formats, utilizing 5+ years of required experience in programme or project delivery, digital rollout, sales enablement, or multi-site retail operations.

• Act as the day-to-day delivery counterpart to appointed implementation agencies, tracking milestones, issues, and go-live readiness.

• Own the broader sales tools and enablement function for BRMs and branch teams, covering sales process, toolkits, and floor-level capability building beyond platform training alone.

• Design and run the field enablement and training programme for BRMs, marketers, and branch teams to drive platform and sales-tool adoption.

• Monitor adoption and usage metrics, including identify-at-till capture, loyalty enrolment, CRM utilisation, and sales tool uptake, and drive corrective action where adoption lags.

• Coordinate store-level change management, communications, and support through each rollout phase.

• Escalate delivery risks, dependencies, and resourcing gaps to the Head of Customer Growth & Innovation.

• Build and maintain a rollout and enablement playbook covering platforms and sales tools for future branch and format rollouts.

About You

• 5+ years of experience in programme or project delivery, digital rollout, sales enablement, or multi-site retail operations.

• Relevant degree in Business, Commerce, Information Systems, or a related field.

• Proven experience driving adoption of a system, process, or capability programme across a distributed field network.

• Track record of structured change management and training delivery.

• Strong stakeholder management, comfortable working across agencies, IT, marketing, and branch operations.

• Experience in agri-retail, CRM/loyalty rollouts, sales enablement programmes, or franchise/multi-branch environments (advantageous).