SUMMARY:
Empower Success: Join Our Team as a Franchise Enablement Consultant!
POSITION INFO:
Franchise Enablement Consultant
A leading Financial Service Provider (FSP) with a national presence in South Africa seeks a dynamic and driven Franchise Enablement Consultant to join its Short-Term Insurance division. With a robust network of 280 financial advisers, including 50 specialized short-term insurance experts, and partnerships with 122 product providers, this organization is a titan in financial planning and advice. The company is committed to delivering industry-leading solutions while adhering to principles of fairness, integrity, and client-centricity.
Job Overview
Job Title: Franchise Enablement Consultant
Reporting to: Franchise Enablement Manager
Business Unit: Short-Term Insurance
Location:Centurion
The Franchise Enablement Consultant plays a pivotal role in empowering the organization’s expanding short-term insurance franchise network. This exciting position drives the success of franchisees by embedding a powerful value proposition, championing operational excellence, fostering technology adoption, and ensuring compliance with regulatory standards. The role is perfect for a proactive, tech-savvy professional with a passion for building relationships, driving performance, and delivering exceptional support in a fast-paced, principles-driven environment.
Key Responsibilities
The Franchise Enablement Consultant will ignite the potential of the franchise network through the following responsibilities:
Value Proposition Enhancement & Delivery
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Champion the Value Proposition: Actively embeds and promotes the organization’s compelling value proposition across the franchise network, ensuring franchisees fully embrace its benefits.
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Empower Franchisees: Guides franchisees in leveraging comprehensive operational, marketing, and compliance support to maximize their success.
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Build Strong Connections: Cultivates trusted relationships with advisers, fostering collaboration and open communication.
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Provide Tailored Support: Delivers customized guidance to meet the unique needs of each franchise.
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Drive Engagement: Facilitates regular check-ins, progress reviews, and feedback sessions to keep franchises aligned with strategic goals.
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Serve as the Go-To Expert: Acts as the primary point of contact for franchise enablement, ensuring seamless operational support and swift resolution of challenges.
Franchise Vesting & Capability Development
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Set High Standards: Embeds and monitors consistent operational standards across the franchise network to ensure excellence.
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Boost Performance: Identifies performance gaps and collaborates with franchisees to develop and execute improvement plans.
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Mitigate Risks: Assesses and mitigates operational and advice-related risks, ensuring compliance with organizational and regulatory standards.
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Lead Training Initiatives: Delivers engaging training on risk policies, regulatory expectations, best practices, and the organization’s cutting-edge technology ecosystem.
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Resolve Issues: Investigates incidents of non-compliance, implementing corrective actions to prevent recurrence.
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Support Onboarding: Guides new franchises through a seamless onboarding process, ensuring smooth integration of business processes.
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Foster Collaboration: Facilitates knowledge sharing and peer learning among franchisees and advisers to drive collective success.
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Innovate Continuously: Contributes ideas to enhance the franchise enablement strategy, keeping it dynamic and forward-thinking.
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Promote Technology Adoption: Monitors technology utilization, troubleshoots user issues, and champions efficient, tech-enabled operations.
Principles and Culture
The Franchise Enablement Consultant thrives in a principles-driven environment, embodying the following core values:
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Client First: Places client needs at the heart of every decision.
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Integrity and Fairness: Acts with honesty and impartiality in all interactions.
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Objectivity: Provides unbiased, client-focused advice and solutions.
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Competence: Maintains high professional standards and expertise.
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Confidentiality: Safeguards sensitive client and business information.
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Diligence: Approaches tasks with thoroughness and care.
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Transparency: Communicates openly and clearly.
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Professionalism: Upholds ethical conduct in every aspect of the role.
Qualifications and Experience
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Education: A business-related qualification (e.g., Business Administration, Insurance, Operations Management, Risk Management, or related field).
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Regulatory Requirement: RE5 certification (essential for financial services roles in South Africa).
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Experience:
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Proven expertise in short-term insurance.
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3–5 years in a client-facing, operations, training, or enablement role.
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Exposure to supporting decentralized teams or multi-branch operations.
Skills and Competencies
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Interpersonal Excellence: Builds strong, trusted relationships with advisers and franchisees.
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Insurance Expertise: Demonstrates a practical understanding of short-term insurance processes.
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Communication Mastery: Communicates clearly and effectively, both verbally and in writing.
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Tech Savviness: Excels in using InsureTech platforms and confidently trains others on digital tools.
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Attention to Detail: Maintains a sharp focus on accuracy and precision.
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Initiative and Accountability: Takes ownership of tasks and drives results with a proactive mindset.
Other Requirements
Why This Role Excites
The Franchise Enablement Consultant is at the forefront of transforming the short-term insurance landscape. This role offers the opportunity to:
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Make an Impact: Empower franchisees to achieve their full potential and deliver exceptional client outcomes.
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Drive Innovation: Champion the adoption of cutting-edge technology to streamline operations.
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Build Relationships: Forge meaningful connections with advisers and franchisees nationwide.
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Grow Professionally: Contribute to a dynamic enablement strategy in a respected, client-centric organization.
Join a team that values excellence, integrity, and innovation, and take your career to new heights as a Franchise Enablement Consultant!
