Manager: Operational Systems

Recruiter:

Network Recruitment

Job Ref:

ITE007279/Chan

Date posted:

Monday, November 24, 2025

Location:

Centurion, South Africa

SUMMARY:
Our client, a leading technology and network services organization, is seeking a Manager: Operational Systems to oversee and optimize the suite of platforms that enable customer service, provisioning, and activation processes.

POSITION INFO:
In this role, you will take ownership of the stability, integration, and performance of operational systems that underpin daily business operations. Working cross-functionally with IT, network operations, and customer experience teams, you’ll ensure that systems are reliable, scalable, and continuously improving to support exceptional service delivery.

Key Responsibilities:

Strategy & Leadership: Develop and execute an operational systems management strategy aligned with business and IT goals; provide guidance and mentorship to a small technical team.
Systems Management & Optimization: Oversee the systems supporting service provisioning, activation, and customer service; ensure high stability, integration, and reliability.
Enablement & Continuous Improvement: Analyze workflows, identify automation opportunities, and champion system enhancements that streamline operations.
Governance & Vendor Management: Manage vendor relationships, SLAs, and compliance with security, data governance, and regulatory standards.
Team & Stakeholder Collaboration: Lead and develop your team; communicate system performance, risks, and improvement initiatives to senior leadership.

Job Experience and Skills Required:

Education – Bachelor’s Degree in Information Systems, Computer Science, Engineering, or a related technical discipline.
Experience:
- Minimum of 7 years’ experience managing or supporting operational systems in a telecommunications or technology environment.
- At least 3 years’ experience in a team leadership or management role.
- Proven expertise in service provisioning, activation, and customer support processes.
- Experience with OSS (Operational Support Systems) and integrations with CRM/BSS platforms.
Skills:
- Leadership and team management capabilities.
- Excellent understanding of service delivery and operational workflows.
- Analytical, process-oriented, and focused on continuous improvement.
- Effective communicator with strong stakeholder engagement skills.
- Proven ability to lead cross-functional collaboration in dynamic environments.

Apply now!

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