Food and Beverage Supervisor

SUMMARY:
Key Duties & Responsibilities:
Operational Supervision

• Oversee daily F&B operations, including dining areas, bars, room service, and special bush meals.
• Ensure that all meals are served to 5-star standards, with attention to guest satisfaction and experience.
• Maintain service excellence across all F&B service touchpoints.
• Supervise mise-en-place, set-ups, service execution, and breakdown.

• Manage, schedule, and motivate service staff (waiters, bar staff, runners).
• Train new and existing staff in lodge service standards and guest interaction etiquette.
• Conduct daily briefings with staff regarding service expectations and guest preferences.

• Engage with guests during service to ensure satisfaction and handle special requests or complaints professionally.
• Maintain a detailed record of guest preferences, dietary requirements, and special occasions.
• Coordinate with the kitchen, guides, and other departments to ensure seamless service during game drives, private dinners, or bush meals.

• Assist with monthly stocktakes of beverages, linen, cutlery, crockery, and service equipment.
• Ensure proper storage, handling, and rotation of stock to minimize waste.
• Place orders as needed and check deliveries for accuracy and quality.

• Maintain service checklists, shift logs, and incident reports.
• Ensure compliance with health, hygiene, and safety standards.
• Support budgeting and cost control measures in the F&B department.

POSITION INFO:
Required Qualifications & Skills:
Qualifications:

• Matric / Grade 12 (essential).
• Formal hospitality or F&B qualification (advantageous).
• First Aid and Fire Training Certificates (preferred).

• Minimum 2–3 years in an F&B supervisory role in a 4- or 5-star game lodge or luxury hotel.
• Proven experience with fine dining service and high-end guest interactions.
• Experience with bush dining or outdoor catering setups is an advantage.

• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills.
• Professional, well-groomed, and guest-focused.
• Attention to detail and a passion for delivering exceptional guest experiences.
• Good knowledge of wines, cocktails, and food pairings.
• Computer literacy (MS Office, POS systems such as GAAP or Pilot).