Floor / Store Manager

SUMMARY:
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POSITION INFO:

Position: Floor / Store Manager (Fast-Paced Retail / Convenience)

Location: Wartburg, KwaZulu-Natal

About the Role:

We are partnering with a dynamic, high-volume retail and convenience operation in the KwaZulu-Natal Midlands to secure an energetic, hands-on Floor Manager. This role requires a proactive leader capable of driving day-to-day shop-floor management, staff supervision, customer service excellence, and robust back-office administration. The ideal candidate balances an approachable, customer-first personality with firm accountability, thriving under pressure in a fast-paced environment.

Key Responsibilities:

• Floor Operations & Customer Care: Maintain an active, hands-on presence on the retail floor to oversee visual standards, merchandising, and shop cleanliness. Ensure prompt, friendly customer service, resolve queries professionally, and manage secure opening and closing routines.

• Admin, POS & Financial Control: Oversee accurate shift cash-ups, reconcile POS terminal totals against card and cash takings, and manage float allocations. Process Goods Received Vouchers (GRVs), verify supplier invoices, log stock adjustments, and actively monitor shrinkage and waste control.

• Stock & Inventory Management: Monitor shelf and backroom stock levels, track product movement, generate reorders, and enforce correct product facing and pricing guidelines. Conduct regular physical stock takes and cycle counts.

• Staff Leadership & Supervision: Guide, motivate, and manage shop floor staff and cashiers. Assist with strategic shift rostering to match peak trading hours, track attendance, and provide hands-on coaching for customer service and POS operations.

Key Requirements & Prerequisites:

• Experience: 3 to 5+ years of solid supervisory or management experience within a retail or convenience store setting.

• Technical Skills: Strong, demonstrable proficiency with POS systems, shift reconciliations, cash-ups, and GRV processing.

• Qualifications: Grade 12 / Matric is essential; a formal Diploma in Retail or Business Management will be considered a distinct advantage.

• Personal Attributes & Logistics: High-energy, hands-on mindset with excellent organizational skills. A valid driver’s license and a reliable personal vehicle are required due to the location.