Floor Sales And Customer Liaison Manager

SUMMARY:
A well-established retail group in the southern Drakensberg is seeking a driven FLOOR SALES AND CUSTOMER LIAISON MANAGER to lead their sales floor.

POSITION INFO:
This junior management role suits someone with strong retail sales experience who enjoys a customer-facing environment and is comfortable driving performance while resolving service issues on the floor.

Core Criteria:

• Matric or equivalent
• 3 years' experience in retail sales, customer service, or a supervisory role
• Strong sales and customer relationship management skills
• Good understanding of retail operations and sales processes
• Computer literacy, including POS/retail systems
• Excellent verbal and written communication skills

• Manage day-to-day operations of the retail sales floor
• Drive sales performance against monthly and annual targets
• Ensure the floor is well-presented, fully stocked, and aligned with brand standards
• Act as first point of escalation for customer complaints and queries
• Follow up on quotations, orders, deliveries, and returns
• Monitor competitor activity, pricing, and market trends
• Implement promotional campaigns effectively
• Promote professionalism, accountability, and team performance
• Address conduct and performance issues in line with company policy

• Market-related salary, based on experience
• Live-out position