Finance and Billing Support Specialist - German Speaking - Remote - Email Support

Recruiter:

Jordan HR

Job Ref:

JHB011751/CR

Date posted:

Friday, January 30, 2026

Location:

Johannesburg, South Africa

Salary:

21000 Monthly

SUMMARY:

Finance and Billing Support Specialist - MUST BE ABLE TO SPEAK AND READ GERMAN - Remote - Email Support
Are you a detail-oriented problem-solver who speaks German and thrives on resolving complex e-commerce disputes?
Our Client, a dynamic German online classifieds platform, is looking for dedicated Finance and Billing Support Specialists to join our customer experience team on a contract basis. You will be the crucial link in ensuring safe, reliable, and smooth transactions for our users.

POSITION INFO:

The Role: What You'll Do

This job is centered on handling payment, shipping, and dispute resolution for our customers, primarily through email.

1. Transaction & Customer Support

Be the expert for all pre- and post-purchase inquiries related to payment services, shipping, refunds, and order status.
Clearly communicate company policies and guide users through complex transaction processes.
Document every interaction accurately using our CRM system.

2. Dispute Resolution & Investigation

Take ownership of complex post-purchase claims, including missing items or items that are damaged or not as described.
Investigate disputes thoroughly, using multiple data points to find fair, efficient, and satisfactory outcomes.
Ensure all resolutions strictly follow company guidelines.

3. Operational Improvement

Track and report on recurring customer issues and complaint trends to help management improve platform policies and support procedures.

The Requirements: What You'll Bring

Language is a Must: C1-C2 German language proficiency is required (near-native/fluent).
Experience: A minimum of three (3) years of hands-on experience in transaction support, payments, e-commerce dispute resolution, or a contact center environment.
Skillset:
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency with CRM systems for case management and tracking.
- Practical working knowledge of online payment processes, refunds, and shipping logistics.
- A professional, empathetic approach to handling customer frustrations.
Technical: Reliable internet with a minimum 30 Mbps download speed is required (equipment is supplied).

The Details

Type: Contract Position.
Schedule: Full-time, 8-hour shifts, Monday-Friday. Flexibility is required as shifts are scheduled within business hours (7 am - 12 am SAST).
- Training and equipment provided

If you are ready to uphold operational excellence and customer satisfaction on a leading digital marketplace, we encourage you to apply!

Similar jobs you might be interested in:

Finance and Billing Support Specialist - German Speaking - Remote - Email Support
Location: Johannesburg
Salary: 21000 Monthly
finance and billing support specialist - MUST BE ABLE TO SPEAK AND READ german - remote - email supportAre you a detail-oriented problem-solver who speaks german and thrives on resolving complex e-commerce disputes?Our Client, a dynamic german online classifieds platform, is looking for dedicated finance and billing support specialists to join our customer experience team on a contract basis. You ...
1 day ago

International Intercompany Billing Manager
Location: Johannesburg
Salary:
Join a global organisation with multiple international entities and complex intercompany structures. Reporting into senior finance leadership, the International Intercompany billing Manager will lead the end-to-end global intercompany billing process, ensuring accuracy, compliance, and standardisation across regions.You will manage a team, partner with cross-functional stakeholders globally, and p...
3 days ago

Finance Property Administrator/Creditors Clerk
Location: Johannesburg
Salary: 200 000 Annually
We are seeking a detail-oriented finance Property Administrator/Creditor’s Clerk to manage the full creditors function, including invoice processing, reconciliations, and payment execution. This role requires strong attention to detail, excellent stakeholder communication, and the ability to meet tight deadlines while ensuring compliance with VAT and internal financial controls. The successf...
3 days ago

Credit Controller - Administration and Pre-Legal
Location: Johannesburg
Salary: 15000 Monthly
Are you a detail-driven Credit Controller with strong administration and pre-legal exposure? This opportunity is ideal for a motivated professional who thrives in collections, reconciliations, and customer engagement while working in a structured finance environment focused on performance, accuracy, and service delivery.
4 days ago

Finance Operations Administrator
Location: Johannesburg
Salary:
An established and well-regulated financial services business is looking to appoint a finance Operations Administrator to support its finance team on a 12-month fixed-term basis.
5 days ago

Receptionist. Sales and Administration Assistant
Location: Johannesburg
Salary: 216000 Annually
Job Title: Receptionist/Sales Administration Assistant Location: Fourways, Gauteng Industry: Water-Treatment Type: Permanent | On-Site Environment: Fast-paced, CollaborativeAbout the Role The Receptionist / Sales Administration Assistant will provide comprehensive front-desk, administrative, and sales support to ensure smooth day-to-day office ...
5 days ago

Service Administrator (Technical)
Location: East Rand
Salary: 17 000 Monthly
A dynamic organization based in the East Rand is looking to employ a Service Administrator with 3 – 5 years’ experience in a similar role
9 days ago

Senior Business Development Support Administrator
Location: Centurion
Salary: 600 000
Are you detail-driven, commercially aware, and passionate about shaping winning bids and proposals? This is an opportunity to join a professional consulting environment where you’ll play a key role in business development, tender management, and project coordination across a diverse group of companies.
9 days ago

Financial Manager
Location: Johannesburg
Salary:
A leading organisation within the aviation sector is seeking an experienced Manager: finance (Accounts Payable & Accruals) to play a critical role in driving financial control, operational efficiency, and team performance within a fast-paced, high-compliance environment. This role is ideal for a finance leader who combines strong technical expertise with hands-on management capability and a pa...
9 days ago

Payroll Specialist
Location: Pretoria
Salary: 250000 Annually
Are You a Payroll Expert Who Thrives on Complex Processing?
9 days ago