Field Service technician

Tasks and Responsibilities

· Coordinate a business plan/midterm planning in close collaboration and agreement with all functions regarding, expenses, and gross profit for your relevant area of responsibility

· Responsible for Internal Communications within the workshop

· Relationship-Management with local Distributors, and customers

Sales & Service Responsibility

· Maximize the service development through a business plan and implement service strategies that enable the department to achieve its

• Objectives
• Monitor the performance of the service function within the field and take remedial action where necessary to ensure that targets are met
• Control the budget for the service function in your area of responsibility to ensure that all financial targets are met and that all necessary financial controls are in place to comply with company and regulatory requirements
• Develop and maintain relationships with key customers and other relevant bodies to ensure that the department’s maximum potential is realized
• Organize service process in terms of resources, volume, quality, operating profit and planning
• Maximize revenue from services through a service business plan for your area of responsibility
• Ensure the required number of spare parts are on hand in order to ensure efficient completion of work timeously
• Responsible for care, maintenance and up keep of designated tools and test equipment issued in order to carry out Job Responsibilities efficiently

· Servicing, maintenance and repairs of all relevant equipment in your functional area of responsibility (but not limited to):

· BA:

o SCBA sets/components

o EEBD (Emergency Escape Breathing Device)

o Airline Breathing Equipment

o Emergency Escape Filter Device

· Gas Detection:

o Transmitters & Controllers

o Portable Devices/Components

· Diagnostics:

o Alcohol Testers

o Drug Testers

· Breathing Air Compressor

o Ensure that a Monthly Air Quality Analysis is done

· Pre-delivery checks

· Fortnightly feedback to customers on outstanding jobs

· Ensure that your Annual Budget is achieved, and if possible, exceeded, in order to ensure that the Service Workshop is profitable

· Monitor the performance of the service function within the workshop and take necessary action where necessary

Administration

· General Administration Duties, including, but not limited to, typing Certificates and other relevant documentation necessary to carry out your work efficiently

· Stock take

· Providing customers with Quotes as and when required

• Prepare Service Forecasts Monthly

Position Requirements

Education

· N. Diploma or higher in Electrical Engineering

Related Experience

· Strong customer orientation in combination with a proven track-record in achieving service budgets

Skills, Special Competencies, or Certifications

· Strong leadership personality. Ability to act as a facilitator in a highly diverse cross-functional team and achieve excellent results and commitment. Cross-functional business knowledge and thinking.

· Language skills: Business English

· Valid Drivers Licence

· Valid Passport

· Ability to travel

· Ability to work outside of normal working hours as required from time to time

· Ability to work outside of South African borders

· Ability to work under pressure

· MS Office: Basic

· Excellent Time Management Skills

· Ability to work unsupervised