Field Service Technician - Durban

Recruiter:

Ann Swann Personnel

Job Ref:

JHB002299/JS

Date posted:

Tuesday, May 5, 2026

Location:

Durban, South Africa

Salary:

Monthly

SUMMARY:
Our client in the engineering and industrial tooling sector is seeking a Field Service Technician to join their team in the Durban area. The successful candidate will be responsible for providing technical service, Calibration, maintenance, and support to customers, both on-site and remotely.

POSITION INFO:
Duties & Responsibilities

Provide technical service and support to customers through regular on-site visits, including repairs and tool calibrations.
Perform repairs and field service support on industrial power tooling and associated equipment.
Deliver technical support during breakdowns, both telephonically and on-site when required.
Conduct calibrations and preventative maintenance in line with laboratory standards and ISO procedures.
Plan, manage, and carry out the installation and commissioning of equipment at customer premises.
Maintain accurate records of all service activities, repairs, and calibrations.
Compile and submit detailed service reports on repairs, breakdowns, and incidents.
Provide customers with technical advice and feedback on equipment usage and performance.
Ensure all workshop and field service documentation is completed accurately and kept up to date.
Work closely with the sales department to support customer requirements and service delivery.
Program and configure tightening systems and tool controllers.
Support integration of tools with production line software and digital systems.
Troubleshoot mechanical, electrical, and software-related issues within connected manufacturing environments.

Job Requirements

Valid driver’s licence (essential)
2 – 4 years minimum working experience.
Engineering Diploma or Degree in Mechanical or Electrical Engineering or equivalent. (essential)
Proven experience in a Field Service Technician or similar technical role.

Strong knowledge of:

Mechanical systems (tools, assembly equipment).
Electrical components and systems.
Software and digital systems (tool controllers, production networks).

Experience working with:

PLCs or tool controllers (essential)
Industrial power tools and tightening systems.
Production line integration and automation environments.
Ability to diagnose and resolve technical issues across mechanical, electrical, and software systems.
Strong problem-solving and fault-finding skills.
Good communication and customer-facing skills.
Ability to work independently and manage time effectively.
Willingness to travel to client sites as required.

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