Field Service Technician (Coffee and Draught Equipment)

SUMMARY:
Our client in the coffee equipment and beverage solutions industry is seeking to employ a Field Service Technician (Coffee and Draught Equipment) to join their team based in Pinetown, KwaZulu - Natal.

Exciting Opportunity

POSITION INFO:

Requirements

• Grade 12 (Matric).
• Valid driver's licence held for a minimum of 3 years (non-negotiable).
• N6 Electrical or Mechanical Diploma will be advantageous.
• Proven experience within the coffee industry will be advantageous.
• Technical experience in refrigeration, electrical, mechanical, hydraulic, or related technical fields.
• Customer service experience.
• Experience working with beverage equipment, including vending, traditional, and fully automatic coffee machines, is preferred.
• Sound knowledge of mechanical and electrical fault finding.
• Understanding of SHEQ principles and safe working practices.
• Good administrative, organisational, and time management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and under pressure while meeting deadlines.
• Willingness to travel and work standby when required.

Responsibilities

• Install, commission, calibrate, program, and test commercial coffee and beverage dispensing equipment.
• Diagnose and repair mechanical, electrical, hydraulic, and software faults on coffee machines and dispensing systems.
• Perform preventative maintenance to minimise equipment downtime.
• Conduct routine servicing and sanitation of draught dispensing equipment at customer sites.
• Attend to customer breakdowns and service call-outs within agreed SLA timeframes, including standby duties.
• Ensure all equipment operates to the highest quality and performance standards.
• Deliver glassware and other operational items to customer sites as required.
• Maintain accurate vehicle stock levels and request replacement stock and spare parts timeously.
• Complete daily job cards, service reports, stock records, tool inspections, and other operational documentation using company systems.
• Update outlet records and ensure all administrative documentation is completed accurately.
• Carry out weekly vehicle inspections and submit reports as required.
• Maintain company vehicle, tools, and equipment in a clean, safe, and serviceable condition.
• Communicate professionally with customers, colleagues, and management regarding repairs, installations, and technical findings.
• Escalate unresolved technical issues promptly and follow up until resolved.
• Adhere to all health, safety, environmental, and quality standards.
• Deliver professional customer service while building strong client relationships.
• Demonstrate responsible management of company tools, stock, and spare parts.
• Ensure quality workmanship while maintaining cost awareness.
• Support branch operations by assisting with additional operational duties as required by management.

Working Conditions

• Field-based role with frequent travel to customer sites.
• Standby and overtime may be required based on operational requirements.
• Physical lifting, installation, and movement of coffee and dispensing equipment.
• Combination of technical service, customer interaction, and administrative responsibilities.