Field Service Technician

About the Role

Our client, a leading provider of office automation solutions, is seeking a skilled Field Service Technician to join their technical team in Bethlehem. This role is responsible for providing high-quality onsite support, hardware maintenance, and logical troubleshooting for a diverse range of client devices to ensure optimal operational efficiency and client satisfaction.

Key Responsibilities

• Perform onsite servicing and logical troubleshooting on a wide range of client devices, including high-volume printers and copiers.
• Execute IT-related troubleshooting and software support, including firmware updates and device installations.
• Conduct regular preventative maintenance (PM) services to reduce device failure and ensure adherence to scheduled maintenance plans.
• Manage and maintain accurate boot stock of toners and spares, ensuring monthly reconciliations are completed.
• Ensure all service calls are resolved within the agreed-upon Service Level Agreement (SLA).
• Accurately document all work and submit job sheets through the mobile technician application.
• Work independently to diagnose hardware and software issues using technical manuals, particularly when working in remote areas.

Requirements

• Minimum Grade 12 Qualification.
• A valid Driver’s License is essential.
• Minimum of two years’ experience within the office automation industry.
• Proven experience in a field service environment, specifically working with printers and copiers.
• Strong networking knowledge and an understanding of software integration.
• Experience with high-volume devices is considered a significant advantage.
• Excellent communication skills for interacting with both clients and management.
• Strong time management skills and the ability to work effectively without direct supervision.

What’s on Offer

• Competitive monthly salary ranging from R25,000 to R35,000, negotiable based on experience.
• The opportunity to work with a leading organisation in the office automation sector.
• A stable, permanent position with a focus on technical growth and autonomy.
• Exposure to a wide variety of hardware and software technologies.