External Sales Representative

SUMMARY:
External Sales Representative

POSITION INFO:
Qualification

• Matric / Senior Certificate
• Preferred post matric qualification in either Sales or a Technical Field

• Valid Drivers License
• Proven experience in a similar environment
• Must have knowledge of the products sold by the Company.
• Very good knowledge of Microsoft Excel and Microsoft Word
• Working knowledge of ERP / CRM systems such as Syspro, Dynamics 365 Business Central (BC), or similar
• This position requires someone who enjoys customer interaction and sales
• Excellent communication skills, written and verbal
• Good numeric skills
• Able to work independently
• Have an absolute commitment to service excellence
• Entrepreneurial flair with strong business acumen
• Ability to manage and resolve conflict situations
• This position is ideally suited to a personable, self-motivated, passionate and confident personality
• At all times behave in a professional manner in dealing with matters inside the company as well as with external business contacts. In so doing adhere to all statutory and legal requirements as well as the policies and procedures of the company.
• Effectively communicate with fellow workers so as to inspire them for continual quality improvements.
• Have a friendly and confident manner with a pleasant disposition
• Good communication skills with the colleagues and/or customers.
• Build and maintain good relationships with customers, suppliers and work colleagues.
• Ensure that you continuously develop yourself so that you keep abreast with new technology and developments in your line of duty.
• Shall maintain acceptable standards of cleanliness at the workplace.
• Shall ensure personal hygiene.
• Shall keep machinery and equipment and other related items in their assigned places and maintain an orderly approach to all work.
• Maintain safety standards by ensuring safe working methods.
• Shall use appropriate personal protective equipment (PPE) and obey all the safety signs.
• Shall report processes or people that contravene any safety, health, environmental and quality standards and practices.

• Call on existing and potential new Customers, actioning any outstanding “To Do’s” and provide feedback on all visits – enter Interaction Logs at the end of each day.
• Schedule follow up visits.
• Pursue opportunities for new business to ensure continuous growth through building and maintaining a healthy pipeline of opportunities.
• Secure orders from at least 2 new Customers per month.
• Maintain positive relationships with existing Customers, visiting as required to ensure Customer Satisfaction.
• Promote sales by differentiation of Company Products and Service – Use Technical Department and Quality Department as required.
• Identify new product possibilities.
• Receive communication from Customers in the form of telephone calls, emails, visits. Issue to Internal Sales to establish stock availability and pricing and to submit quotes to Customers.
• Liaise closely with Internal Sales, ensuring that quotations are submitted timeously and there is regular follow up on outstanding quotes and orders.
• Ensure customers are fully appraised of all related issues surrounding pricing, products and delivery and that all correspondence from Customers is responded to timeously.
• Understand and implement pricing structure as required.
• Follow up on quotes submitted to Customers.
• Review outstanding orders and communicate with Customers – ensure that Customers are advised when an order will be overdue.
• Interact with the Factory and/or Warehouse regarding production progress / stock availability and delivery.
• Resolve Customer complaints by investigating the issue, developing a solution and make recommendations to management or direct to Customer if appropriate.
• Focus sales efforts by studying existing and potential sales volumes of Customers.
• Monitor competition, gather market place information on pricing, products, new products, delivery lead times.
• Pull reports from CRM and action all outstanding items, e.g. Overdue quotes.
• Monthly reporting and feedback meeting on Sales activities, pipeline, outstanding orders and outstanding quotes.
• Discuss and agree sales targets.
• Develop budgets in consultation with Directors each June for the forthcoming year.
• Review Actual Sales vs Budgeted Sales each month.
• Ensure that Customer information on NAV is complete including all contacts, and agreed budgets and pricing categories.
• Authority : The incumbent is authorized to Stop and/or Isolate any Product or Process which deviates from the company’s approved procedures, thereby preventing non-conforming product from being further processed or leaving the premises.
• Responsible for clearly marking and/or isolating such non-conformance, and reporting to the relevant manager, and if appropriate instituting Corrective Action.