Executive Housekeeper

SUMMARY:
Large 5* Hotel (300+ rooms) in Cape Town is looking for a professional and experienced Executive Housekeeper to lead the housekeeping team and area of responsibility with professionalism, efficiency, and a meticulous eye for detail.
 
The successful incumbent will be responsible to oversee the overall management of the housekeeping department, inclusive of the daily operations, manage the team, maintaining inventory, partner and collaborate with other departments, ensure guest satisfaction through impeccable service and attention to detail by ensuring high standards are met and adhered to.

POSITION INFO:
Duties:
 
Lead and manage the entire housekeeping operation, including rooms, public areas, laundry, and back-of-house cleanliness.
Develop and implement efficient housekeeping strategies and SOPs to maintain exceptional standards.
Supervise, train, and oversee and manage housekeeping staff schedule, ensuring high performance and motivation.
Conduct regular inspections to maintain quality, hygiene, and brand standards.
Manage inventory, linen supplies, and housekeeping equipment.
Monitor and control departmental budgets and cost efficiency.
Collaborate with other departments (Front Office, Maintenance, etc.) to ensure seamless operations and guest satisfaction.
Handle guest complaints and requests professionally and promptly.
Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to the hotel’s standards.
Conduct regular inspections of guest rooms, public areas, and laundry facilities.
Manage department budgets, control costs, and monitor supplies and inventory.
Recruit, train, and evaluate housekeeping staff.
Ensure compliance with health and safety standards and hotel policies.
Collaborate with ALL departments to ensure timely room readiness and issue resolution.
Handle guest complaints and special requests professionally and promptly.
Maintain records related to staff performance, inventory usage, and housekeeping operations.
Conduct and facilitate performance reviews and performance management
Facilitate and manage disciplinary processes to ensure adherence to the company`s code of conduct
 
Requirements:
 
Grade 12
Recognized Qualification in Hospitality Management preferred or related field.
At least 3 - 5 years proven experience as an Executive Housekeeper in a 4 / 5* hotel environment with a minimum of a 300-bedroom accommodation segment
Strong leadership and team management skills
In-depth knowledge of housekeeping procedures and health & safety standards.
Proficient in housekeeping management systems and Microsoft Office.
Knowledge of housekeeping procedures, cleaning products, and health & safety regulations.
Strong communication and interpersonal abilities.
Flexibility to work varied shifts, including weekends and holidays as and when required
Well-groomed and professional disposition
Confident and calm demeanour
Strong attention to detail and efficiency pertaining to area of responsibility
Excellent telephone and email etiquette
Ability to manage conflict and challenging situations with respect and confidence
Positive and friendly attitude
Strong organizational and planning skills
Strong financial acumen
Ability to multitask and work within a fast paced pressurized and team orientated environment
Excellent communication and interpersonal skills.
Flexibility to work varied shifts inclusive of weekends, public holidays, evenings and as per operational requirements as and when required
Be well versed in the English language essential