Executive Housekeeper | The Silo Hotel

The Executive Housekeeper at The Silo Hotel is responsible for the overall operation of the Housekeeping department at our iconic hotel. With interiors envisioned by our Founder and Design genius, Liz Biden, The Silo is a hotel like no other - a place where design, luxury and extraordinary attention to detail come together to “create an environment of relaxation and enjoyment” for our discerning guests. Behind this experience is a Housekeeping team that is truly on point: ensuring every room and space is immaculate, every detail is considered, and everything is exactly where it should be. It is this commitment to excellence that allows luxury to be both seen and felt throughout the hotel. This is an incredibly exciting opportunity for an experienced, highly detail-oriented Executive Housekeeper who takes pride in creating exceptional standards and leading a team to deliver them, every single day.

MAIN DUTIES & RESPONSIBILITIES

• Manage all Housekeeping day-to-day operations within budgeted guidelines, to the highest standards of The Royal Portfolio

• Planning, organizing and directing team members to ensure the highest degree of guest experience and satisfaction

• Identify our guests' needs and respond proactively to all of their concerns

• Lead the Housekeeping team by attracting, recruiting and training talented personnel

• Establish targets, KRA’s, schedules, policies and procedures

• Oversee the training of all staff and ensure that they deliver to the required standard

• Ensure that all Maintenance issues are reported and followed-up on to ensure that they are dealt with timeously

• Responsible for monthly stock-take

• Ensure thorough communication by holding a team briefing every morning and afternoon

• To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of The Silo Hotel

REQUIREMENTS & QUALIFICATIONS

• A minimum of 5 years of hospitality experience in a management role

• A minimum of 2 years as Executive Housekeeper or Housekeeping Manager

• Proven job reliability, diligence, dedication and attention to detail

• Up to date with Housekeeping trends and best practices

• Degree or diploma in any Hospitality field is advantageous 

• Experience in leading a team to excel and work cohesively

• Ability to spot and resolve problems efficiently

• Significant financial know-how and experience with budgets and management accounts

• Exceptional attention to detail, hardworking and a passion for people and hospitality

• A strong grasp of operational systems including MS Office, Teams, Micros POS and Opera 

• Exceptional communication both verbal and written, in English, with further languages advantageous

• A passion to learn, teach and drive improvement in employees

• A stickler for standards and an unrelenting drive to eliminate waste

• International experience in a similar environment and travel experience will be advantageous

• Must be able to work shifts, weekends and public holidays

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.