Employer Support Finance Team Leader

SUMMARY:
Lead the team to ensure they provide accurate monthly statements and resolve billing discrepancies while maintaining an outstanding relationship with the various stakeholders.

POSITION INFO:

Tasks:

Develop and motivate staff:

• Develop and motivate staff to uphold quality and accurate work, customer service, and meet deadlines set by the business.
• Coach team members on the operational demands.
• Enforce that the team adhere and understand how to treat customers fairly (TCF).

Manage team targets and performance:

• Identify opportunities to improve and expand on current processes.
• Actively manage and identify non-performance.
• Manage the risk that no errors are made when staff reconcile or upload a schedule.
• Maintain service, quality and desired outputs by enforcing current processes.
• Identify and escalate inter-departmental problems.
• Resolve escalated customer queries and complaints.
• Ensure that the correct processes are being adhered to in ensuring the manipulating of client data received.
• Ensure staff identify outstanding data and report missing information to necessary team member for escalation.
• Ensure all payments must be fully reconciled ensuring that it balances to the employer payment schedule.
• Ensure debit and credit notes are actioned correctly before statement date.
• Ensure statements are delivered to employers at the agreed dates.
• Ensure statements are accurate and reflect all received change requests.
• Ensure your team work closely with the dedicated group schemes administrator assigned to the
• client.

Perform administrative duties:

• Participate and implement creation of new standards, control systems and procedures to maintain service delivery your internal clients.
• Provide feedback to your internal customers and Management on matters resolved.

Essential Qualifications:

• Matric (Grade 12)
• Accounting Certificate
  
• Essential Experience:

• 3 years’ experience in billing / accounting or similar environment.