SUMMARY:

ERP Systems Software Support Specialist Assistant

🚀 About the Role

POSITION INFO:

🎯 Key Focus of the Role

• Providing hands-on technical support and maintenance for ERP and business-critical systems
• Ensuring optimal performance of SAP, Evolve, and Xperteck
• Supporting system enhancements, upgrades, and implementation projects
• Maintaining high levels of data integrity, service quality, and user satisfaction
• Proactively identifying system improvements and preventing recurring issues

🔧 Core Responsibilities

ERP System Support & Maintenance

• Provide application support to internal users and external stakeholders
• Troubleshoot, diagnose, and resolve system issues efficiently
• Assign priority levels to logged calls (Low / Medium / High / Urgent / Critical)
• Perform root cause analysis on recurring incidents
• Maintain and monitor system performance to ensure uptime and reliability
• Carry out scheduled system maintenance tasks

Systems Covered (Non-Negotiable Experience Required)

• SAP
• Evolve
• Xperteck

Continuous Improvement & Projects

• Assist with ERP product enhancements and new developments
• Participate in pre- and post-implementation support
• Provide system expertise during divisional and cross-functional projects
• Recommend improvements to business processes and system usage
• Maintain and enhance the Help Desk knowledge base

Data & Reporting

• Maintain data quality and integrity across systems
• Work with databases, reporting tools, and query systems
• Document technical procedures and newly developed functionality

Stakeholder & Supplier Management

• Provide clear, professional communication to all stakeholders
• Manage relationships with approved 1st and 2nd level support suppliers
• Participate in weekly problem-analysis meetings
• Support Alert Management processes

✅ Minimum Requirements

• Diploma or Certificate in Information Technology (System Support or similar)
• Minimum 5 years’ experience supporting ERP systems in a production, customer-facing environment
• Strong experience working with:
  
  • SAP
  • Evolve
  • Xperteck
• Experience with database systems, reporting tools, and queries
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills
• Strong time management and prioritisation ability
• Ability to build professional relationships across departments
• Team player with a strong desire to learn and grow

⭐ What Will Make You Stand Out

• Experience in the logistics, warehouse, or freight industry
• Exposure to ERP system implementations or migrations
• Proven track record of reducing recurring incidents
• Strong documentation and knowledge-base management skills
• Experience working in high-volume operational environments

📩 Important Application Requirements

1. Whether the submitted CV is the most up-to-date version
2. Their total years of ERP experience
3. Their level of hands-on experience working with:
   
   • SAP
   • Evolve
   • Xperteck
4. ERP modules previously supported